Tiffani Bowlin
Cookeville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Premier Banker
Truist Bank
Cookeville, TN
04.2025 - Current
- Enhanced client experience by promptly addressing concerns or inquiries related to account transactions or service issues.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Human Relations Coordinator
Food City
Cookeville, TN
05.2024 - 10.2024
- Assisted in the development of comprehensive onboarding programs, leading to a smoother transition for new hires.
- Maintained accurate employee data through regular audits and updates to the HR information system.
- Conducted thorough background checks and reference verifications, ensuring a safe and productive work environment.
- Facilitated employee exit interviews, gathering valuable insights for future improvements in retention efforts.
Certified Pharmacy Technician
Food City
Cookeville, TN
02.2022 - 10.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Publix
Cookeville, TN
11.2017 - 02.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Cookeville, TN05-2024
Certificate of Completion - Pharmacy
Fortis Institute - Cookeville
Cookeville, TN07-2017
High School Diploma -
Monterey High School
Monterey, TN05-2009
Skills
- Benefits Administration
- Recruitment
- Employee Hiring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Relationship Management
- Professional Development
- HIPAA Regulations
- Insurance Billing
- Workflow Optimization
Certification
Certified Pharmacy Technician License
Timeline
Premier Banker
Truist Bank
04.2025 - Current
Human Relations Coordinator
Food City
05.2024 - 10.2024
Certified Pharmacy Technician
Food City
02.2022 - 10.2024
Certified Pharmacy Technician
Publix
11.2017 - 02.2022
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Certificate of Completion - Pharmacy
Fortis Institute - Cookeville
High School Diploma -
Monterey High School
References
Derek Walker, Pharm D. MedPlus Pharmacy
931-267-4295
Lacey Kinney, Pharm D. Foodcity Pharmacy
931-319-1272
Jillian Butler Fraud Management Evolve Bank
931-252-0640