Tiffani Clayton
Milwaukee
Summary
Highly organized Business Development Assistant with many years preparing and analyzing sales and marketing reports to determine opportunities for growth. Multi-tasks and stays on track to meet deadlines for multiple projects while prospecting for new growth opportunities.
Overview
20
20
years of professional experience
Work History
BDC Representative
Umansky Toyota
Milwaukee
01.2024 - Current
- Delivered exceptional customer service over the phone to enhance guest satisfaction.
- Recommended effective steps to attract clientele and increase foot traffic.
- Managed inbound customer inquiries to provide timely assistance.
- Scheduled appointments for service and sales consultations efficiently.
- Utilized CRM software to track customer interactions and preferences.
Service Advisor
Lexus of Milwaukee
Milwaukee
03.2023 - 01.2024
- Documented service details, managed incoming calls, and delivered exceptional customer support.
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Explained service recommendations and repairs to customers clearly and effectively.
- Coordinated with technicians to ensure timely vehicle maintenance and repairs.
Service Advisor/Writer
Lexus of Milwaukee
Milwaukee
03.2023 - 01.2024
- Communicated vehicle concerns to techs and collaborated to deliver accurate estimates for guests.
- Managed phone inquiries to schedule appointments and scheduled service appointments.
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated vehicle service requests with technicians and parts department.
- Provided detailed explanations of service options and pricing to customers.
Director's Club Car Sales Consultant
CarMax
Milwaukee
03.2021 - 03.2023
- Consulted with customers to assist in purchasing used cars.
- Led strategic initiatives to enhance customer satisfaction across all locations.
- Developed training programs for management and staff to improve operational efficiency.
- Collaborated with cross-functional teams to streamline inventory management processes.
Teacher Assistant
St. Peter Immanuel
Milwaukee
01.2018 - 03.2020
- Supported the 3rd and 4th grade teacher in daily activities, managed lunch, recess, and gym classes.
- Assisted teachers in daily classroom activities and lesson preparation.
- Supported students with individualized learning needs and tutoring sessions.
- Organized classroom materials and maintained a clean learning environment.
Auto Assistant Manager
Sears Auto Care
Greendale
06.2006 - 09.2017
- Developed strong client relationships as Sales Advisor by providing tailored estimates and exceptional service.
- Promoted to Sales Lead due to expertise, successfully guiding team to achieve key sales milestones.
- I transitioned to the Assistant Auto Center Manager position.
Education
Rufus King International Baccalaureate High School
Milwaukee, WISkills
- Lead conversion
- Lead follow-up
- Sales process
- Appointment coordination
- Customer relationship management
- Customer service
- Solutions development
- Team collaboration
- Team leadership
- Time management
- Problem solving
- Effective communication
Timeline
BDC Representative
Umansky Toyota
01.2024 - Current
Service Advisor
Lexus of Milwaukee
03.2023 - 01.2024
Service Advisor/Writer
Lexus of Milwaukee
03.2023 - 01.2024
Director's Club Car Sales Consultant
CarMax
03.2021 - 03.2023
Teacher Assistant
St. Peter Immanuel
01.2018 - 03.2020
Auto Assistant Manager
Sears Auto Care
06.2006 - 09.2017
Rufus King International Baccalaureate High School