Catherine Oliva
Sarasota,FL
Summary
Bilingual Customer Service and Guest Relations Professional with experience in high-end hospitality and sales. Expertise in client communication, complaint resolution, and operations support. Proven track record of delivering consistent service in fast-paced environments, along with skills in appointment scheduling, lead conversion, and CRM system.
Overview
2
2
Languages
4
4
years of professional experience
Work History
BDC Customer Service Representative
Jaguar Land Rover
Sarasota, FL
12.2024 - 03.2025
- Managed 100+ inbound and outbound BDC calls daily, delivering prompt and empathetic service to premium dealership clients and enhancing client satisfaction.
- Handled internet leads and customer inquiries, converting initial contacts into scheduled dealership visits, contributing to increased appointment rates.
- Coordinated, scheduled, and confirmed service and sales appointments using CRM systems; accurately captured client data and maintenance requests.
- Resolved complex customer complaints and inquiries efficiently, sustaining high Customer Satisfaction Index (CSI) scores in a fast-paced luxury automotive environment.
Sales Advisor
Jaguar Land Rover
Sarasota, FL
05.2024 - 12.2024
- Leveraged CRM software to track customer interactions and manage the sales pipeline, ensuring timely follow-ups and improved client engagement.
- Conducted personalized consultations, fostering trust-based relationships with diverse clientele to enhance customer loyalty.
- Evaluated client preferences and financial requirements to align them with optimal vehicle options, facilitating informed purchasing decisions.
Sales Representative
AT&T
Bradenton, FL
01.2024 - 05.2024
- Promoted and sold telecommunications products, consistently surpassing monthly sales targets to drive revenue growth.
- Applied advanced objection-handling and consultative selling techniques to close deals and upsell services.
- Assisted customers with account setup and plan modifications while troubleshooting technology issues to enhance customer satisfaction.
Seller
Unique Thrift Store
Bradenton, FL
06.2023 - 12.2023
- Managed cash register operations and organized inventory, enhancing customer assistance and store presentation.
Front Desk Receptionist
Iberostar Hotels & Resorts
Havana, Cuba
06.2021 - 03.2023
- Greeted international guests, managed check-ins and check-outs, and coordinated reservations to ensure seamless guest experiences.
Education
College 1st-year Student - Science
Universidad Tecnolgica de La Habana
Havana, Cuba03-2023
High School Diploma -
Preuniversitario de La Habana
Havana, Cuba06-2021
Skills
- Appointment Scheduling
- Lead conversion
- Sales strategies
- Account management
- Software proficiency
- Conflict resolution
- Hospitality and accommodation
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
BDC Customer Service Representative
Jaguar Land Rover
12.2024 - 03.2025
Sales Advisor
Jaguar Land Rover
05.2024 - 12.2024
Sales Representative
AT&T
01.2024 - 05.2024
Seller
Unique Thrift Store
06.2023 - 12.2023
Front Desk Receptionist
Iberostar Hotels & Resorts
06.2021 - 03.2023
College 1st-year Student - Science
Universidad Tecnolgica de La Habana
High School Diploma -
Preuniversitario de La Habana