Tiffani Dodd
Lithonia,GA
Summary
Team Lead experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to associate coaching. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
Work History
Claim Team Lead
State Farm
06.2023 - Current
- Claim Lead Specialist with proficiency in communicating with claim associates on how to effectively move claim to completion and closing. I want to convey a positive simple coaching philosophy that will allow claim associates to make decisions from critical thinking and the resources that they have such as Auto Claim Manual, state jurisdictional, and Enterprise Claim System. Along with coaching, Claim Lead Specialist join in meetings that inform new claim associates on various topics that they will utilize during their handling of a claim.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Participated in cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of claims and adherence to high-quality standards.
Claim Associate
State Farm
10.2021 - 06.2023
- Improved claim processing efficiency by meticulously reviewing and analyzing insurance claims.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Streamlined the claims process for faster resolution, utilizing strong organizational skills and attention to detail.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Sales Associate
Walmart
01.2021 - 08.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Implementing the sending and receiving of monetary funds for customers to various locations
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sr. Administrative Assistant
Metropolitan Atlanta Rapid Transit Authority, MARTA
04.2016 - 09.2021
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Office Administrator
Retirement Plan Services Company
01.2006 - 03.2016
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Processed remote check deposits
- Insured highly sensitive material was secured
- Purging information for compliance purposes
- Processed 401k contributions in various databases
Education
BBA - Business Administration And Human Resources
Strayer University
Lithonia, GA10.2019
Skills
- Call Center Metrics
- Work Dependability
- Coaching and Mentoring
- Training and development
- Onboarding new hires
- Effective communication
- Critical thinking
- Organizational skills
- Documentation and Reporting
Timeline
Claim Team Lead
State Farm
06.2023 - Current
Claim Associate
State Farm
10.2021 - 06.2023
Sales Associate
Walmart
01.2021 - 08.2022
Sr. Administrative Assistant
Metropolitan Atlanta Rapid Transit Authority, MARTA
04.2016 - 09.2021
Office Administrator
Retirement Plan Services Company
01.2006 - 03.2016
BBA - Business Administration And Human Resources
Strayer University
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