Tiffani Faison
Raleigh,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
09.2021 - 08.2023
- Provided support to the pharmacy department as necessary, demonstrating flexibility and teamwork.
- Utilized various technologies, including handheld equipment and computer systems, to efficiently fulfill job responsibilities.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Responded proactively and positively to rapid change.
Customer Service Representative
Research Triangle Institute
01.2019 - 01.2020
- Delivered exemplary customer service, ensuring satisfaction and addressing inquiries promptly and courteously.
- Streamlined record-keeping processes to ensure meticulous accuracy and compliance with regulatory standards.
- Facilitated referrals resulting in a 20% increase in access to ongoing support services for victims.
- Upheld strict confidentiality standards, ensuring privacy for all individuals
Customer Service/ Stocker
Macy's
12.2018 - 01.2019
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Updated merchandise pricing to match new values and special promotional rates.
- Received new stock and input values into computer system.
Education
Associate of Healthcare Administration -
Wake Technical Community College
Raleigh, NC05.2026
Bachelor of Business Administration -
Strayer University
Washington, DC05.2020
Skills
- Order Fulfillment
- Computer Skills
- Data Evaluation
- Customer Relations
- Refunds and exchanges
- Product displays
- Trend Analysis
- Technical Support
Timeline
Customer Service Associate
Walgreens
09.2021 - 08.2023
Customer Service Representative
Research Triangle Institute
01.2019 - 01.2020
Customer Service/ Stocker
Macy's
12.2018 - 01.2019
Associate of Healthcare Administration -
Wake Technical Community College
Bachelor of Business Administration -
Strayer University
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