Tiffani Fletcher
Omaha,NE
Summary
Dynamic Kitchen Expert at Toast, adept at enhancing customer satisfaction through exceptional product knowledge and effective complaint resolution. Proven ability to manage feedback and collaborate with diverse teams, resulting in improved service quality. Skilled in conflict de-escalation and problem-solving, consistently delivering positive outcomes in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Kitchen Expert
Toast
Omaha, Nebraska
05.2025 - Current
- Provided product information to enhance customer understanding and satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Handled complaints with empathy, ensuring a positive customer experience.
- Managed customer feedback to enhance service quality and reduce response times.
- Collaborated with team to streamline support processes and improve communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Skills
- Product knowledge
- Customer support
- Complaint resolution
- Feedback management
- Team collaboration
- Conflict de-escalation
- Problem solving
Timeline
Kitchen Expert
Toast
05.2025 - Current