Tiffani Hadley
Harrison,AR
Summary
Dynamic small business owner with a proven track record at Bella Ella's/Willow, excelling in customer relations and operational efficiency. Successfully navigated economic challenges while enhancing client satisfaction and building lasting relationships. Skilled in financial management and team leadership, driving repeat business through exceptional service and strategic marketing initiatives.
Overview
12
12
years of professional experience
Work History
Owner
Bella Ella's/Willow
04.2020 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Cargo Claims
FedEx
08.2015 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
ECO Import Coordinator
FedEx
03.2013 - 08.2015
- Supported the growth of the organization by identifying new business opportunities with potential international suppliers and partners.
- Maintained compliance with customs regulations by accurately preparing and submitting required documentation for imports.
- Worked with trade compliance team in issues regarding custom compliance.
- Collaborated with internal departments, contributing to efficient inventory management and order fulfillment processes.
- Demonstrated keen attention to detail in reviewing shipping documents, ensuring accuracy and avoiding costly errors or penalties from noncompliance.
Education
Harrison High School
Harrison, AR05-1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Bella Ella's/Willow
04.2020 - Current
Cargo Claims
FedEx
08.2015 - 02.2018
ECO Import Coordinator
FedEx
03.2013 - 08.2015
Harrison High School
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