Tiffani Johnson
Lithonia,GA
Summary
Dedicated customer service professional with extensive experience in healthcare environments handling high-volume inquiries, resolving complex issues, and delivering patient focused solutions. Strong communicator with a proven ability to build rapport, improve satisfaction, and support efficient operations.
Overview
13
13
years of professional experience
Work History
Client Services Specialist
Emory HCA
08.2019 - Current
- Serve as a primary point of contact for patients, providers, and healthcare partners.
- Manage high-volume inbound calls and service requests in fast-paced environments.
- Resolve complex billing, account, and service related issues with professionalism and efficiency.
- Provide clear explanations of insurance, claims, EOBs, and account details to patients.
- Document all interactions accurately within EMR systems.
- Collaborate with cross functional teams to ensure timely resolution of issues.
- Maintain a high level of customer satisfaction while meeting performance metrics.
Administrative Assistant
Intown Primary Care
05.2015 - Current
- Handle patient scheduling, check-in/check-out, assist with front desk operations.
- Answer high-volume calls and assist patients with inquiries and concerns.
- Verify insurance eligibility and assist with EOB/COB understanding.
- Provide a welcoming and professional patient experience.
- Handle escalated patient concerns and resolve issues professionally.
Account Support Specialist
Parallon HCA
07.2017 - 06.2019
- Provided customer support for patient accounts, billing inquiries, and account resolution.
- Reviewed and managed accounts prior to collections, ensuring accuracy and compliance.
- Identified discrepancies and processed account adjustments using internal systems.
- Handled escalated issues and worked toward timely resolution.
- Assisted with fraud review and account verification processes.
- Maintained detailed and accurate documentation across multiple systems.
Pharmacy Technician
Walgreens
11.2012 - 03.2015
- Provided direct customer service by assisting patients with prescriptions, questions, and concerns.
- Communicated with patients regarding medication availability, insurance coverage, and payment options.
- Processed prescription orders while ensuring accuracy and efficiency in a fast-paced environment.
- Handled insurance claims and resolved billing or coverage issues with professionalism.
- Maintained patient confidentiality while delivering medical service.
- Collaborated with pharmacists and team members to ensure timely and accurate service delivery.
Education
High School Diploma -
South Gwinnett High School
No Degree -
Herzing University
Dearborn, MI05-2028
Skills
- Office 365 Proficient
- AS400/Intercom Plus
- ICD/CPT Coding
- EMR/EHR System Proficiency
- OnBase, Host, Etran, Artiva
- Health Plan Operations
Timeline
Client Services Specialist
Emory HCA
08.2019 - Current
Account Support Specialist
Parallon HCA
07.2017 - 06.2019
Administrative Assistant
Intown Primary Care
05.2015 - Current
Pharmacy Technician
Walgreens
11.2012 - 03.2015
High School Diploma -
South Gwinnett High School
No Degree -
Herzing University