Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffani Martin

Smithville,Tennessee

Summary

As Tiff’s Bakery owner, I leveraged client and employee relations, money handling abilities, significantly improving service efficiency. I have a love for cooking/baking! I always strive to do the best to my ability at all I do! My background also includes compassionate care as a Certified Nursing Assistant, demonstrating strong empathy and data entry skills.

Overview

16
16
years of professional experience

Work History

CSR

Hometown Loans
Smithville, TN
01.2024 - Current
  • Manages high call volumes, maintains professionalism and multitasking in a fast-paced environment. Take loan applications, run credit check!
  • Demonstrates empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

• Daily deposits, counting down cash register, starts and close out loan system! File paperwork.

Owner Bakery/Cook

Tiff’s Bakery
Smithville, TN
06.2020 - Current
  • Managed day-to-day business operations.
  • Baker and Cook! Ordered supplies, groceries/food! Daily deposit, schedule, inventory!
  • Developed and maintained strong relationships with clients, resulting in repeat business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Certified Nursing Assistant

Careall Private Duty
Cookeville, TN
01.2008 - 06.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

High School Diploma -

Dekalb County High School
Smithville, TN
05.1998

Skills

  • Team Leadership
  • Food Preparation
  • Ordering Supplies
  • Safe Food Handling
  • Sanitation
  • Kitchen staff coordination
  • Supply Ordering and Management
  • Customer Relations
  • Payment Processing
  • Money handling abilities
  • Client Relations
  • Customer Service
  • Food Storage
  • Staff Supervision
  • Staff Leadership
  • Team Development
  • Food presentation
  • Hiring procedures

Timeline

CSR

Hometown Loans
01.2024 - Current

Owner Bakery/Cook

Tiff’s Bakery
06.2020 - Current

Certified Nursing Assistant

Careall Private Duty
01.2008 - 06.2019

High School Diploma -

Dekalb County High School
Tiffani Martin