Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
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JOHN DALEIDEN

Chicago,IL

Summary

Results-driven professional with extensive experience in supply chain management and data analytics at Walgreens Boot Alliance. Proven track record in process optimization, achieving a 70% reduction in issue resolution time. Strong leadership skills complemented by expertise in Tableau and Salesforce, fostering client relationships and enhancing operational efficiency.

Overview

12
12
years of professional experience

Work History

CSR

Hometown Food Company
Chicago, IL
11.2024 - 06.2025
  • Serve as primary liaison between clients and internal teams, ensuring seamless communication, issue resolution, and strong long-term partnerships.
  • Manage order processing from entry to delivery, tracking status and resolving discrepancies in collaboration with supply chain and logistics teams.
  • Partner with demand planning, warehousing, and transportation groups to ensure on-time fulfillment of customer orders and adherence to service-level agreements (SLAs).
  • Analyze order trends, forecast variances, and customer needs to proactively address supply chain challenges and optimize inventory availability.
  • Coordinate with distribution centers and carriers to resolve shipping delays, product shortages, or damages, minimizing customer impact.
  • Maintain detailed client records in CRM systems, monitoring account health and generating reports on service performance and delivery metrics.
  • Identify opportunities to enhance customer experience through process improvements in order management, logistics, and cross-functional collaboration.
  • Support sales and account teams with client presentations, performance summaries, and supply chain updates to strengthen customer confidence and retention.

Account Manager

Source Alliance Network
Chicago, IL
11.2022 - 10.2024
  • Managed over 20 client accounts in medical and home goods sectors, ensuring successful delivery of solutions tailored to complex requirements.
  • Decreased issue resolution time by 70% through process improvements and team leadership.
  • Spearheaded audit process enhancements, reducing effort by 60% while maintaining high-quality standards.
  • Collaborated with sales and IT teams to deploy innovative software solutions, ensuring alignment with client goals.
  • Delivered key metrics on customer performance, including freight/parcel audits for 100k+ weekly shipments.

Director of Sales

Amer-Trans Logistics
Elk Grove Village, IL
08.2021 - 11.2022
  • Cultivated and maintained relationships with new and existing supply chain and logistics partners.
  • Created and managed customer programs, ensuring timely execution and special requirements compliance.
  • Negotiated pricing agreements and developed customized solutions for client needs.
  • Oversaw CRM management and provided actionable metrics to leadership, ensuring KPIs were consistently achieved.

CIB Operations Manager

J.P. Morgan
Chicago, IL
02.2021 - 08.2021
  • Directed a team of 50 in achieving data input and receivables processing targets.
  • Conducted weekly one-on-one meetings to enhance team performance and engagement.
  • Produced weekly and monthly KPI reports, ensuring adherence to organizational objectives.
  • Fostered team morale through daily huddles, recognition programs, and engagement initiatives.

Manager Data Analytics

Walgreens Boot Alliance
Deerfield, IL
11.2018 - 12.2020
  • Delivered detailed metrics on vendor performance and system integration progress.
  • Reduced operational issues by 15% through streamlined data validation processes.
  • Managed the importation of over 12M data lines annually, providing real-time reports to stakeholders.
  • Implemented cloud-based warehouse management systems, enhancing import efficiency by 500%.

Team Lead Data Analytics

Walgreens Boot Alliance
Deerfield, IL
01.2013 - 11.2018
  • Led data validation efforts and managed non-merchandise supply chain orders.
  • Developed dashboards for conflict resolution and vendor communication.
  • Collaborated with IT to integrate new systems, ensuring alignment with business needs.

Education

Bachelor of Science (BS) -

Harold Washington College/University of Illinois at Chicago
Chicago, IL
05.2026

Skills

  • Supply Chain Management
  • Logistics
  • Data Analytics
  • Process Optimization
  • Customer Relationship Management
  • Project Leadership
  • Team Leadership
  • Tableau
  • Power BI
  • SAP
  • Salesforce
  • Microsoft Office Suite
  • JIRA
  • KPIs
  • Metrics
  • Forecasting
  • Business Development
  • Negotiation
  • QuickBooks
  • SAP Ariba
  • Deposco
  • Oracle Applications
  • VBA
  • SQL
  • Wrike
  • Quickbase
  • Trello

Awards

  • Walgreens Impact Award: Recognized for outstanding contributions during Hurricane Maria rebuild efforts.
  • Reduced operational issues by 35% through process optimization.
  • Improved system supply chain efficiency by 200% via cloud-based technology implementation.

Accomplishments

• Walgreens Impact Award: Recognized for outstanding contributions during Hurricane Maria rebuild efforts. (Walgreens Boots Alliance)

• Reduced operational issues by 15% through process optimization. (Source Alliance Network)

• Improved system efficiency by 200% via cloud-based technology implementation. (Walgreens Boots Alliance)

Timeline

CSR

Hometown Food Company
11.2024 - 06.2025

Account Manager

Source Alliance Network
11.2022 - 10.2024

Director of Sales

Amer-Trans Logistics
08.2021 - 11.2022

CIB Operations Manager

J.P. Morgan
02.2021 - 08.2021

Manager Data Analytics

Walgreens Boot Alliance
11.2018 - 12.2020

Team Lead Data Analytics

Walgreens Boot Alliance
01.2013 - 11.2018

Bachelor of Science (BS) -

Harold Washington College/University of Illinois at Chicago

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