Tiffani Mathews
Prosper,TX
Summary
Seasoned IT leader with a proven track record at Massachusetts Institute of Technology, adept in project management and cyber security. Excelled in developing strategic solutions, enhancing operational efficiency, and spearheading high-stakes projects. Renowned for risk management acumen and a collaborative approach, significantly boosting system security and team performance. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Cencora
09.2004 - 09.2022
- for the Software Assurance group of the National Cyber Security Division.
- Disseminate information to concerned parties regarding secure software development.
- Managed project worth over $400K.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Education
No Degree - Project Management
Education Edge
Canada, United States06.2023
No Degree - Pharmacy Technology
Collin College
Frisco, United States07.2014
Skills
- Operations Management
- Decision-Making
- Planning and Implementation
- Employee relations and conflict resolution
- Corporate Partnerships
- Project planning and development
- Work flow planning
- Strategic Planning
- Employee Motivation
- Customer Relationship Management
Accomplishments
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
- Promoted to [Job Title] after [Number] years with the company.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Skills
MyEclipse, Subversion, Keytool, OpenSSL, Ant, Marcromedia Studio, , Photoshop, MS Visio/Project/Office, Remedy Operating Systems: Windows, Linux Programming Languages: Java, PHP Technologies: J2EE, Servlets, JSP, EJB, SOA, Web2.0, JDBC, XML, JAXB, JAX-WS Script: HTML, Java script, CSS, , Perl, shell script
Additional Information
PROFESSIONAL LICENSES AND CERTIFICATIONS:
Certified Secure Software Lifecycle Professional (CSSLP), License Number 327741 CLEARANCES:Currently hold DOD Top Secret security clearance with Special Compartmented Information (SCI)
and CI Polygraph, updated 02/2011.
AWARDS:
DHS, Time off Award, 12 Hours, July 2015
DHS, Time off Award, 12 Hours, 7/27/2014 DHS, Cash Award, 07/13/2014 DHS, One CS&C Award 06/10/2014 DHS, Cash Award, 08/12/2012 Northrop Grumman, Timely Awards Plan Recognition, 12/05/05 Apogen Technologies, Award for Outstanding Team Effort, 09/30/2006 Apogen Technologies, Milestone Award (1-year), 08/16/2007
DHS, Time off Award, 12 Hours, 7/27/2014 DHS, Cash Award, 07/13/2014 DHS, One CS&C Award 06/10/2014 DHS, Cash Award, 08/12/2012 Northrop Grumman, Timely Awards Plan Recognition, 12/05/05 Apogen Technologies, Award for Outstanding Team Effort, 09/30/2006 Apogen Technologies, Milestone Award (1-year), 08/16/2007
Timeline
Operations Manager
Cencora
09.2004 - 09.2022
No Degree - Project Management
Education Edge
No Degree - Pharmacy Technology
Collin College
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