Tiffani Rayo
Port St Lucie,FL
Summary
Proven leader in HR and operations, adept at enhancing workforce productivity and compliance through effective recruitment and training development at Alpine Mechanical Services. Excelled in benefits administration and employee relations, achieving streamlined onboarding processes and an overall improvement in staff retention. Skilled in organizational management and interpersonal communication, ensuring operational excellence and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Operations Coordinator
Alpine Mechanical Services
10.2018 - Current
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with managers to identify and address employee relations issues.
- Facilitated and coordinated open enrollment, maintain changes of benefits with carriers, perform periodic audits, update employees with benefit changes/answer questions, COBRA administration, liaison between employee and vendors, monitor LOA, FMLA, STD, LTD. Research and implement benefit programs.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Completed weekly payroll for 150+ company employees.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Teller Coordinator
SunTrust Bank (Truist)
08.2012 - 10.2018
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures and bank policies to promote compliance with established standards.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Bachelor of Science - Business Administration And Management
Florida Atlantic University
05.2015
Associate of Arts - Pre-Med
Florida Atlantic University
Skills
- Organizational Management
- Recruitment / Human Resources
- Benefits Administration
- Onboarding and Orientation
- Employment law compliance
- Succession Planning
- Payroll Administration
- Exit Interviews
- Background Checks
- Training development
- Employee Relations
- Vendor Relations
- Public Notary
Timeline
Senior Operations Coordinator
Alpine Mechanical Services
10.2018 - Current
Teller Coordinator
SunTrust Bank (Truist)
08.2012 - 10.2018
Bachelor of Science - Business Administration And Management
Florida Atlantic University
Associate of Arts - Pre-Med
Florida Atlantic University
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