Tiffani Swartzfager
Delaware,OH
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Utilizes strong communications and client advocacy skills to navigate complex and stressful situations. Respectful and compassionate professional looking to re-ignite her career while starting the next chapter in Graduate school toward an MSW.
Overview
23
23
years of professional experience
Work History
Library Associate
Delaware County District Library
03.2021 - Current
- Answer patron questions in-person or by phone regarding library services and resources.
- Handle check-in and check-out process of library books and materials at circulation desk.
- Answer questions from patrons and helped to find desired materials.
- Conduct library tours and orientations, familiarizing patrons with library's resources and services.
ESL Teacher
VIPKID
12.2018 - 08.2019
- Educated students in China in basics of English grammar and conversational speaking through an online video teaching platform.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Employed variety of assessment tools and strategies to improve instruction methods.
Support Coordinator
Flower Hospital
03.2005 - 02.2007
- Supported organization's risk management goals, strategies and processes.
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Performed risk scans to identify emerging and top risks for business.
- Handled hospital incident reports according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Worked with other departmental staff to answer questions and resolve problems.
Social Services Director
Swan Pointe Care Center
02.2004 - 03.2005
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis counseling and intervention services to clients in emergency situations.
Social Services Director
Whitehouse Country Manor
02.2003 - 02.2004
- Same responsibilities as Swan Pointe Care Center
Foster Care Social Worker
Kids Count Too, Inc.
05.2002 - 02.2003
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Psychiatric Social Work Intern
St. Charles Hospital
08.2001 - 05.2002
- Performed patient screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Facilitated support groups to provide valuable services to clients.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Offered community resource guidance to clients to meet family needs for assistance.
Education
Bachelor of Arts - Social Work
University of Toledo
Toledo, OH05.2002
Associate of Arts -
Northwest State Community College
Archbold, Ohio05.2000
Skills
- Crisis Assessment
- Case Documentation
- Risk Assessment
- Family Case Management
- Psychosocial Assessment
- Efficient Under Pressure
- Attention to Detail
- Conflict Resolution
- National Association of Social Workers (NASW) Professional Member
- Knowledge of Medical and Psychiatric Terminology
- Compassionate
Timeline
Library Associate
Delaware County District Library
03.2021 - Current
ESL Teacher
VIPKID
12.2018 - 08.2019
Support Coordinator
Flower Hospital
03.2005 - 02.2007
Social Services Director
Swan Pointe Care Center
02.2004 - 03.2005
Social Services Director
Whitehouse Country Manor
02.2003 - 02.2004
Foster Care Social Worker
Kids Count Too, Inc.
05.2002 - 02.2003
Psychiatric Social Work Intern
St. Charles Hospital
08.2001 - 05.2002
Bachelor of Arts - Social Work
University of Toledo
Associate of Arts -
Northwest State Community College
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