Tiffanie Clayton
Los Angeles,CA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Focused Security Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members.
Overview
8
8
years of professional experience
2006
2006
years of post-secondary education
Work History
Security Officer
Allied Universal Security Services
Los Angeles, CA
02.2023 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential safety hazards and suspicious activity.
- Responded promptly to alarms and emergency situations, following established protocols.
- Collaborated with local law enforcement during investigations and emergency response efforts.
- Maintained detailed reports of daily activities, incidents, and observations for management review.
- Implemented access control procedures to restrict unauthorized entry to sensitive areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
Front Desk Receptionist /Unarmed Security Officer
Nastec International
Los Angeles
01.2022 - 01.2023
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff.
- Maintained organized front desk area, ensuring a welcoming environment.
- Coordinated office supply inventory, placing orders as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Cashier, Team lead, assistant manager etc.
Different employers over a 5 year period
Los Angeles, CA
04.2018 - 04.2022
- Supervised cashiers, ensuring accurate transactions and customer service excellence.
- Trained new team members on register operations and company policies.
- Managed cash drawer, maintained balanced registers throughout shifts.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Verified customer age requirement for alcohol or tobacco purchases.
Lead Administrator
Flow health
Los Angeles, CA
02.2021 - 12.2021
- Managed daily operations to ensure efficient workflow and service delivery.
- Coordinated administrative tasks across departments to support organizational objectives.
- Streamlined communication processes between staff and management for improved collaboration.
- Resolved conflicts and issues among team members to foster a positive work environment.
- Developed and maintained documentation for operational procedures and best practices.
- Managed inventory by restocking shelves and organizing products effectively.
- Trained new staff on operational procedures and customer service standards.
- Participated in team meetings to discuss workflow improvements and strategies.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Met incoming customers pleasantly and offered support and service.
Education
Office Management
Smart Horizons Online Education
Los Angeles, CA 04.2026 - 04.2026
University High
Santa Monica, CASkills
- Office management
- Customer service
- Conflict resolution
- Team collaboration
- Administrative support
- Time management
- Data entry
- Communication skills
- Defensive tactics training
- High level of integrity
- Access badge distribution
- CCTV monitoring
- Dispatch
- Appointment scheduling
- Inventory management
- Friendly customer service
- Business administration
- Verbal and written communication
- Package and mail receipt
- Multitasking and organization
- Email and telephone decorum
- Guest relations
- Customer assistance and interaction
- Decision-making
- Phone etiquette
- Appointment confirmation
- Mail sorting
- Clerical support
References
References available upon request.
Timeline
Office Management
Smart Horizons Online Education
04.2026 - 04.2026
Security Officer
Allied Universal Security Services
02.2023 - Current
Front Desk Receptionist /Unarmed Security Officer
Nastec International
01.2022 - 01.2023
Lead Administrator
Flow health
02.2021 - 12.2021
Cashier, Team lead, assistant manager etc.
Different employers over a 5 year period
04.2018 - 04.2022
University High