Tiffanie Coles
Linden
Summary
Hardworking Train Conductor offering 4+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at Amtrak.
Overview
11
11
years of professional experience
Work History
Train Conductor
New Jersey Transit
10.2019 - Current
- Communicated with train dispatchers to obtain and adjust directions.
- Made public announcements on routes and delays.
- Cut, switched and supervised loading and unloading of railcars.
- Maintained strict schedules for passengers and cargo.
- Performed daily inspections on switches.
- Prepared forms, required reports, switch lists and train orders daily.
- Communicated through various methods to conduct train movement.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
Transportation Bus Driver
New Jersey Transit
04.2016 - 10.2019
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Performed pre-trip inspections to support safe operating condition of vehicle.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
Correctional Officer
Greensville Correctional Center
08.2012 - 04.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Established positive working relationships and maintained boundaries with resident offenders.
Education
High School Diploma -
St. Anthony's High School
Jersey City, NJ06.2004
Skills
- Train Assembly
- Critical Thinking
- Transporting Locomotives
- Maintaining Safety
- Train Operations Understanding
- Transportation Reports
- Coupling and Uncoupling
- PTC Systems
- Assisting Customers
- Crew and Passenger Safety
- Defensive Driving
- Customer Experience
- Rail Operations
- Managing Yard Switching
Timeline
Train Conductor
New Jersey Transit
10.2019 - Current
Transportation Bus Driver
New Jersey Transit
04.2016 - 10.2019
Correctional Officer
Greensville Correctional Center
08.2012 - 04.2016
High School Diploma -
St. Anthony's High School
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