Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffanie Cummings

Ellenwood,GA

Summary

Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.

Overview

10
10
years of professional experience

Work History

Account Executive (WFH)

DISH
Atlanta, GA
09.2019 - 02.2023
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Responded promptly to emails sent by customers seeking assistance.
  • Stayed abreast of changes in products and services offered so as to answer questions accurately.

Account Executive

Xfinity Store by Comcast
Atlanta, GA
09.2012 - 04.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed Tickets/ Claims
  • Issued Refunds & adjustment
  • Utilized CRM to collect, organize and manage sales data and customer information.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Assisted in scheduling, rescheduling, and canceling appointments for customers.

Education

Some College (No Degree) -

University of Phoenix
Tempe, AZ
08.2011

High School Diploma -

Stone Mountain High School
Stone Mountain, GA
05.2009

Skills

  • Attention to Detail
  • Appointment Scheduling
  • Account Management
  • Call Management
  • CRM Software
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Consultative Sales
  • Data Entry
  • Effective and Professional Communication
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Microsoft Office (Excel, Word, Power Point)
  • Strong organizational Skills

Timeline

Account Executive (WFH)

DISH
09.2019 - 02.2023

Account Executive

Xfinity Store by Comcast
09.2012 - 04.2022

Some College (No Degree) -

University of Phoenix

High School Diploma -

Stone Mountain High School

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Tiffanie Cummings