Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffanie Doane

Salisbury,MD

Summary

Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.

Overview

6
6
years of professional experience

Work History

Regional Banker/Teller

PNC Bank
Salisbury, MD
08.2024 - Current
  • Maintained accurate records of all transactions within the branch's database system.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Participated in community outreach events to promote awareness of the bank's services.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
  • Monitored changes in regulations affecting banks and updated policies accordingly.
  • Reconciled cash and checks against computer records at end of shift.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.

Instructional Assistant

Wicomico County Board Of Education
Salisbury, MD
09.2023 - 08.2024
  • Monitored student progress and provided feedback to teachers regarding student achievement.
  • Assisted teachers in providing accommodations for students who need additional support.
  • Implemented behavior management strategies designed by the teacher or behavioral specialist.
  • Attended training sessions on best practices for working with students with special needs.
  • Collaborated with other staff members to ensure that all students had access to a quality educational program.
  • Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
  • Assisted teachers in creating lesson plans and modifying curriculum.
  • Supported classroom teachers by supervising students during lunch and recess periods or field trips.

Flight Attendant

United Airlines
Dulles, VA
07.2021 - 08.2023
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Responded to medical emergencies as needed during flights.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Cooperated with pilots and crew members while performing duties on board the plane.

Medical Assistant

Chesapeake health care obgyn
Salisbury, MD
12.2018 - 05.2021
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Education

High School Diploma -

Wicomico High School
Salisbury, MD
06-2009

Skills

  • Multitasking and organization
  • Time management proficiency
  • Banking relationship management
  • Regulatory compliance
  • Analyzing performance
  • Account updating
  • New account setup
  • Account closing process
  • Commercial servicing
  • Mobile banking support
  • De-escalating conflicts
  • Customer Service-oriented

References

References available upon request.

Timeline

Regional Banker/Teller

PNC Bank
08.2024 - Current

Instructional Assistant

Wicomico County Board Of Education
09.2023 - 08.2024

Flight Attendant

United Airlines
07.2021 - 08.2023

Medical Assistant

Chesapeake health care obgyn
12.2018 - 05.2021

High School Diploma -

Wicomico High School

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Tiffanie Doane