SYED ALI
Mars,USA
Summary
A position in a result-oriented Organization that seeks a motivated and career-conscious person, where acquired skills and education will be utilized towards continued growth and advancement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Banker/Teller
PNC Bank
Mars, PA
09.2024 - Current
- Collaborated with team members to drive sales and service excellence through effective customer engagement and product promotion.
- Collaborated with regional resource team in Pittsburgh, PA, to strengthen operational support across various PNC branches.
- Analyzed customer interactions to identify improvement opportunities in financial wellbeing, cultivating loyalty and maximizing share of wallet.
- Developed collaborative strategies with ecosystem partners to increase customer financial engagement.
- Analyzed market trends and positioned PNC solutions to effectively attract new customers and increase overall revenue.
- Executed a defined sales process encompassing outbound calls, service to sales teller interactions, and appointment setting to strengthen client relationships.
- Engaged clients in thorough conversations to assess needs and provide appropriate PNC solutions.
- Leverages ecosystem partnerships to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Utilized technology resources to inform customers about various options for managing financial transactions.
- Utilized comprehensive product knowledge and procedural skills to effectively address and solve customer challenges, fostering loyalty.
- Implemented risk management strategies to uphold adherence to policies and procedures, demonstrating effective decision-making within defined parameters.
- Demonstrates a heightened scrutiny to identify and avoid loss.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Developed and implemented mentorship programs for junior staff to enhance banking operations and foster continuous improvement.
Assistant Manager
7-11 Convenient Corporate Store
Warrendale, PA
06.2024 - 12.2025
- Provided exceptional customer service with a focus on efficiency and courtesy to improve client experiences.
- Implemented sales strategies through proactive customer communication.
- Implemented strategies to optimize sales performance and increase profit margins.
- Identified key sales challenges and implemented solutions to optimize performance.
- Oversaw inventory management and control processes to ensure optimal stock levels.
- Evaluated and documented sales trends, inventory metrics, and financial data for performance analysis.
- Coordinated cross-departmental efforts to enhance workflow and streamline processes.
- Perform cashier duties (ring sales and maintain cash control).
- Managed forecasting of orders and stock levels to optimize inventory management.
- Coordinated and verified incoming merchandise from vendors to maintain inventory accuracy and quality standards.
- Recruit, train and develop staff
- Negotiated and strengthened vendor relations to ensure reliable product sourcing and service delivery.
- Maintain a clean, properly stocked and merchandised store
- Promote 7-Eleven to your guests and community
- Directed customer service efforts to ensure timely resolution of inquiries and complaints.
Warehouse Associate
Northside Imported Inc.
Hasbrouck Heights, NJ
12.2019 - 02.2020
- Process, package, and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Check, verify and fill customer invoices
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Keep warehouse clean and organized daily.
- Maintained accurate records of all incoming and outgoing shipments.
- Handled hazardous materials safely following prescribed regulations.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Store Manager
SHELL GAS STATION
Hasbrouck Heights, NJ
11.2018 - 12.2019
- Assisted in daily store operations by scheduling staff shifts and training new employees. Supported inventory management through effective ordering and merchandising practices. Helped supervise team members to maintain a productive work environment.
- Developed and maintained daily operating procedures, ensuring compliance among all staff members.
- Implemented strategies to provide outstanding service, resulting in increased customer loyalty and growth.
- Monitored and evaluated daily gasoline pricing to ensure competitive positioning within district.
- Evaluated and finalized daily store operation reports, as well as six-week and P&L reports, to ensure accurate performance monitoring.
- Coordinated with vendors and suppliers to facilitate successful product promotions while ensuring compliance with merchandising standards and inventory management.
- Established and enforced vendor policies and procedures to ensure compliance and operational efficiency.
- Conducted regular inspections to ensure alignment with safety regulations and internal guidelines.
- Oversaw maintenance of accurate records for employee performance evaluations.
- Implemented updates to point-of-sale system, incorporating new products and promotional offers to improve customer experience.
Executive Coordinator
EFU LIFE (Bancassurance)
Lahore, Pakistan
02.2016 - 11.2018
- Developed and executed innovative marketing strategies to enhance sales of new insurance contracts.
- Engaged potential clients by establishing rapport via cold calling and leveraging referrals to enhance outreach.
- Analyzed client demands and provided suitable protection plan options to enhance customer satisfaction.
- Gathered and analyzed client information regarding risk profiles to provide tailored solutions.
- Monitored transaction sales and terms while maintaining accurate records.
- Evaluated insurance claims to ensure accuracy and maintain stakeholder confidence.
- Enhanced job-specific knowledge through continuous learning and applied expertise in field operations.
- Monitored adherence to established policies, fostering a culture of accountability and compliance.
Front Desk Receptionist
Jacaranda Family Club
Islamabad, Pakistan
02.2015 - 07.2015
- Receiving visitors by greeting them in person and answering or referring inquiries on telephone
- Maintains employee and department directories as a guide for directing visitors
- Schedules meetings and travel for executives, as well as appointments for customers
- Contributes to team effort when required
- Handles outgoing mails, sorts and distributes incoming mails
- Responsible for placing outgoing calls and conference calls as needed
- Drafts, reviews, and proofreads office documents
- Responsible for basic data entry as assigned
- Maintains and stocks basic office supplies
- Operating and maintaining office machines, including printers, copiers, and fax
- Ensures compliance with company rules and regulations in the reception area.
Education
Bachelor's Degree - Business Management & Marketing
University of Gujrat Pakistan
Skills
- Active listening
- Negotiating
- Productive
- Time management
- Honesty
- Dependable
- Responsible
- Team Player
- Quick Learner
- Positive Attitude
- Organized
- Task Delegation
- Customer Relations
- Motivation
- Customer Relationship Management (CRM)
- Staff supervision
- Microsoft office
- Mondaycom
- Trello
- Asana
Certification
Certification in Business Analytics and Operations.
LANGUAGES
Punjabi
Hindi
Urdu
English
Timeline
Regional Banker/Teller
PNC Bank
09.2024 - Current
Assistant Manager
7-11 Convenient Corporate Store
06.2024 - 12.2025
Warehouse Associate
Northside Imported Inc.
12.2019 - 02.2020
Store Manager
SHELL GAS STATION
11.2018 - 12.2019
Executive Coordinator
EFU LIFE (Bancassurance)
02.2016 - 11.2018
Front Desk Receptionist
Jacaranda Family Club
02.2015 - 07.2015
Bachelor's Degree - Business Management & Marketing
University of Gujrat Pakistan