Tiffanie Gernand
CLACKAMAS,OR
Summary
To obtain a challenging position with a dynamic organization that will allow me to utilize my administrative skills. Work as a Team to get the work done.
Overview
12
12
years of professional experience
Work History
Receptionist & Medical Assistant
Vancouver Foot and Ankle
Tigard, OR, Battleground WA, Vancouver WA, Camas WA
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Pediatric Front Desk Receptionist
Sellwood Medical Clinic
Portland, OR
06.2012 - 09.2015
- Answered multi-line phones and transferred to appropriate staff member/other offices, make appointments, assist Doctors and medical assistants with various tasks, check all insurances
- Maintained current education/information concerning customer and employee support
- Prepared and distributed after-hour calls and emails accordingly to personnel/departments.
Education
Clackamas High School
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Customer Service
- Time Management
References
References available upon request
Timeline
Receptionist & Medical Assistant
Vancouver Foot and Ankle
02.2024 - Current
Pediatric Front Desk Receptionist
Sellwood Medical Clinic
06.2012 - 09.2015
Clackamas High School