TAI'NESHA GILLIARD
Summary
Dependable leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
James Island, SC
08.2024 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Supervised team of 4 during daily shifts, ensuring efficient operation and customer satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Shift Leader
Tropical Smoothie Cafe
James Island, SC
06.2024 - 11.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Assistant General Manager
Firehouse Subs
Dillon, SC
12.2021 - 02.2024
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Checked orders for quality and completeness
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Managed daily operations of the store, including scheduling and supervising staff
- Ensured that customer service standards were met or exceeded at all times
- Developed and implemented effective strategies to maximize sales and profits
- Provided training, guidance, and support to staff members on proper procedures and policies
- Resolved customer complaints in a timely manner while maintaining a professional demeanor
- Implemented safety protocols to protect both customers and employees from potential hazards
Supervisor
The Funplex
Myrtle Beach, SC
05.2021 - 09.2023
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
Assistant Manager
Little Caesars
Charleston, SC
08.2019 - 05.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Directed and led employees, supervising activities to drive productivity and efficiency
- Completed inventory audits to identify losses and project demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Interviewed prospective employees and provided input to HR on hiring decisions
Education
High School Diploma -
James Island Charter High School
Charleston, SC06.2019
Skills
- Operations Management
- Business Development
- Strategic Planning
- Training and Development
- Troubleshooting and Diagnostics
- Software Applications
- Computer Troubleshooting
- Verbal and Written Communication
- Business operations knowledge
- Team leadership strength
- Employee Scheduling
- Food safety and sanitation
- Sales Coaching
Timeline
Shift Leader
Dunkin' Donuts
08.2024 - Current
Shift Leader
Tropical Smoothie Cafe
06.2024 - 11.2024
Assistant General Manager
Firehouse Subs
12.2021 - 02.2024
Supervisor
The Funplex
05.2021 - 09.2023
Assistant Manager
Little Caesars
08.2019 - 05.2021
High School Diploma -
James Island Charter High School
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