Tiffanie Kluchnik
Scottsdale,AZ
Summary
Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
25
25
years of professional experience
Work History
Realtor
Home Smart Realty LLC
Scottsdale, AZ
04.2021 - Current
- Assisted clients in obtaining financing options such as mortgages or loans.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Organized open houses and other events to promote properties for sale.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of client interactions and transactions.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
Customer Service Supervisor
IAnet - Accurate Nationwide Appraisals
Phoenix, AZ
11.2006 - Current
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained accurate records of customer interactions for future reference.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Assisted in developing training materials for new hires as well as existing employees.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored phone calls to provide feedback and coaching.
General Sales Associate
Ulta
Scott, AZ
01.2000 - 12.2005
- Organized backroom stock areas according to company guidelines.
- Maintained cleanliness of sales floor and displays.
- Performed daily opening and closing procedures including cash handling activities.
- Processed special orders for customers and tracked delivery status.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Greeted customers and provided assistance in locating desired items.
- Attended regular staff meetings regarding new product introductions, sales goals.
- Updated pricing information on POS system accurately and efficiently.
Coordination Assistant
CORT Furniture
Chandler , AZ
10.2001 - 12.2003
- Organized data into spreadsheets for easy tracking of progress and results.
- Provided assistance with onboarding new employees into the organization.
- Responsible for maintaining accurate records of expenses incurred during projects.
- Managed incoming inquiries from customers or clients.
Education
High School Diploma -
Rio Salado High School
Scottsdale 01-1998
Arizona School of Real Estate & Business
Scottsdale, AZSkills
- Pricing negotiation
- Schedule Coordination
- Appraisals
- Leasing and sales
- Contract Negotiation
- Price Structuring
Affiliations
- My family and I work with dog rescues to foster and care for senior dogs as well as once facing some type of affliction or simply in need of palliative care.
Timeline
Realtor
Home Smart Realty LLC
04.2021 - Current
Customer Service Supervisor
IAnet - Accurate Nationwide Appraisals
11.2006 - Current
Coordination Assistant
CORT Furniture
10.2001 - 12.2003
General Sales Associate
Ulta
01.2000 - 12.2005
High School Diploma -
Rio Salado High School
Arizona School of Real Estate & Business
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