Summary
Overview
Work History
Education
Skills
Timeline
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Tiffanie Kluchnik

Tiffanie Kluchnik

Scottsdale,AZ

Summary

Dynamic professional with proven expertise in client management and process improvement at IAnet. Skilled in market research and team collaboration, developed training materials and optimized support processes to enhance customer satisfaction. Strong analytical abilities and strategic implementation consistently drive results in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Assistant Customer Service Manager

IAnet - Accurate Nationwide Appraisals
Phoenix, AZ
11.2006 - Current
  • Resolved complex customer issues using effective communication techniques.
  • Managed scheduling to optimize coverage for customer inquiries and support.
  • Developed training materials to enhance employee knowledge
  • Contributed to website development during previous acquisition by implementing standard operating procedures and streamlining support processes.
  • Attended trade shows within the industry, engaging attendees through product demonstrations and interactive displays.
  • Provided detailed information about IAnets' products and services to potential clients.
  • Collaborated with content creators to ensure alignment with SEO best practices.
  • Worked with developers to analyze website traffic data using Google Analytics to inform SEO strategies. This was for a short period, but it was a very intriguing part of this position at the time.

Freelancer

Skillset Magazine
2023 - Current
  • Researched diverse topics to create engaging content for multiple platforms.
  • Collaborated with editors to refine articles and enhance clarity.
  • Developed original story ideas aligned with audience interests.
  • Edited drafts to ensure grammar, style, and tone consistency.
  • Managed multiple writing projects simultaneously while meeting deadlines.
  • Utilized SEO best practices to boost online visibility of written content.
  • Created innovative concepts and storylines for short stories, novels, and literary works.

Realtor

Home Smart Realty LLC
Scottsdale, Arizona
04.2021 - Current
  • Although I hold a current license, I am not actively selling.
  • Facilitated effective buying and selling of residential properties for clients.
  • Conducted market research to identify trends and develop pricing strategies.
  • Prepared and presented property listings to attract potential buyers.
  • Coordinated property showings and open houses to engage interested clients.

Sales Associate Supervisor

Ulta Salon and Cosmetics
Scottsdale, Arizona
01.1998 - 12.2006
  • Supervised sales associates to ensure exceptional customer service standards.
  • Developed promotional displays to enhance product visibility in-store.

Education

Real Estate

Arizona School of Real Estate & Business
Scottsdale, AZ
01-2021

Associate of Arts -

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
01-2003

High School Diploma -

Rio Salado High School
Scottsdale, AZ
01-1998

Skills

  • Market research
  • Team collaboration
  • Front-end frameworks
  • Contract negotiation
  • Staff scheduling
  • Client management
  • Process improvement

Timeline

Realtor

Home Smart Realty LLC
04.2021 - Current

Assistant Customer Service Manager

IAnet - Accurate Nationwide Appraisals
11.2006 - Current

Sales Associate Supervisor

Ulta Salon and Cosmetics
01.1998 - 12.2006

Freelancer

Skillset Magazine
2023 - Current

Real Estate

Arizona School of Real Estate & Business

Associate of Arts -

Maricopa Community Colleges, Scottsdale Community College

High School Diploma -

Rio Salado High School

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