Tiffanie Morton
Charlotte,VT
Summary
A passionate and detail-oriented professional with over 4 years of experience in customer service and 3 years of experience in media production. Skilled in customer relationship management, HR proficiencies, strategic planning and time management. Known for strong written and verbal communication skills and the ability to work well in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Prisma Health
10.2022 - Current
- Check-in and check-out over 100 patients daily in a timely and efficient manner
- Schedule and confirm patient appointments with patients and staff, reducing appointment no-shows by 15%
- Trained 6 new staff members on company policies, procedures, and job duties
- Utilize electronic medical records systems to enter and retrieve patient data, ensuring compliance with HIPAA regulations
- Maintain accurate records of financial transactions, including cash, checks, and credit card payments and reconcile them with the cash drawer balance
News Producer
WYFF 4
02.2020 - 02.2022
- Researched and wrote content for over 400 weekday morning newscasts, ensuring accuracy and relevance to the target audience
- Wrote and published over 60 stories to station website, informing the public on current weather, local crime, health issues, and local events
- Collaborated with reporters, editors, and photographers to identify compelling stories and develop visuals to enhance storytelling
- Executed last-minute changes and breaking news, providing seamless transitions during live broadcasts
- Monitored analytics and viewer feedback to evaluate the success of stories and determine areas for improvement
Call Center Representative
University Of South Carolina Housing
03.2017 - 12.2019
- Handled over 60 inbound calls daily, responding to student and parent inquiries and resolving complaints in a timely manner
- Created and managed work orders for housing staff, ensuring accurate and up-to-date information was available to staff
- Utilized department database to log call details and update student accounts
- Consistently met or exceeded performance metrics, including call handling time and customer satisfaction
Education
Bachelor of Arts - Broadcast Journalism
University of South Carolina
Columbia, SC12.2019
Skills
- Customer service
- Research
- Microsoft Office
- Customer Relations
- In-Person and telephone interviewing
- Scheduling and calendar management
- Data entry and database management
Education
other
Timeline
Patient Service Representative
Prisma Health
10.2022 - Current
News Producer
WYFF 4
02.2020 - 02.2022
Call Center Representative
University Of South Carolina Housing
03.2017 - 12.2019
Bachelor of Arts - Broadcast Journalism
University of South Carolina
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