Tiffanie Phillips
Humble,TX
Summary
Experienced and results-driven Logistics Coordinator with a strong background in logistics and supply chain operations, actively building operations knowledge to grow beyond the current role. Recognized for fostering team engagement, promoting a culture of safety, inclusivity, and driving performance excellence. Demonstrated success in improving site operations through data-driven decision-making and collaboration with store leadership, third-party carriers, and internal teams. Pursuing an operations manager certification and gaining hands-on experience by shadowing operational leaders in preparation for a Lead Warehouse Worker role.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Target
Houston, Texas
01.2022 - Current
- Coordinated daily transportation operations, including scheduling, routing, tracking, and documentation, to ensure timely and accurate deliveries.
- Oversaw loading and unloading operations at the Sortation Center to maintain efficient and continuous freight flow.
- Directed and monitored inbound and outbound trailer movements within the distribution yard to ensure uninterrupted operational throughput.
- Supported logistics planning and forecasting by securing additional ad hoc drivers to prevent missed ship-from-store freight when transportation capacity was constrained.
- Proactively increased national carrier trailer capacity and scheduled supplemental pickups during peak holiday periods, preventing volume blowouts, and ensuring on-time guest delivery commitments.
- Enforced safety and compliance standards through training, audits, and accountability measures for carriers and drivers.
- Resolved delivery discrepancies and operational delays through proactive tracking, issue escalation, and root cause analysis.
- Collaborated with stores, carriers, Operations, E & F departments, Asset Protection, and senior Sortation leadership to align linehaul schedules, supply delivery, and national carrier/DDU dispatch in support of Delivery Promise (DPO) objectives.
- Conducted an in-depth analysis of delivery performance trends impacting guest commitments and service levels.
- Implemented corrective actions, including carrier performance management, route optimization, and coaching store leadership on operational inefficiencies contributing to Sortation Center delays.
Process Assistant- Over the Road
Amazon
Katy, Texas
02.2020 - 01.2022
- Supervised over 30 over-the-road drivers across regional routes, maintaining a 95%+ on-time delivery rate through proactive monitoring and timely issue resolution.
- Provided training to new drivers on efficient delivery processes, including loading vans according to guest order priorities.
- Monitored driver performance against KPIs, delivering retraining and coaching to improve efficiency, adherence to standards, and service quality.
- Mitigated package returns by reassigning drivers to assist those falling behind schedule, leveraging route optimization, van capacity, and time management.
- Provided coaching and guidance to drivers experiencing delays, deploying additional resources to reduce disruptions, and maintain operational continuity.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Houston
Houston, TX05-2009
Skills
- MS office
- Organization and time management
- Effective communication
- Performance management
- Compliance enforcement
- Data analysis
- Supply chain coordination
- Training development
- Collaboration
- Analytical and critical thinking
References
References available upon request.
Timeline
Logistics Coordinator
Target
01.2022 - Current
Process Assistant- Over the Road
Amazon
02.2020 - 01.2022
Bachelor of Science - Logistics And Supply Chain Management
University of Houston