Tiffanie Stamper
DeMossville,KY
Summary
Accomplished Service Advisor at Wiers Fleet Partners (formerly George's Truck Center), adept in customer service and vehicle assessment. Enhanced customer transparency by developing accurate service quotes, boosting repeat business. Skilled in multitasking and organization, with a strong work ethic and proven ability to train staff, ensuring efficient operations and customer satisfaction. Reliable communication via phone and email. Adapted seamlessly to new ownership, policies, procedures and technologies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Advisor
Wiers Fleet Partners
12.2019 - Current
- Managed customer inquiries and service requests efficiently, ensuring prompt resolution.
- Coordinated with technicians to schedule repairs and maintenance for fleet vehicles.
- Developed service quotes and invoices accurately, enhancing customer transparency.
- Trained new staff on service protocols and customer interaction best practices.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Monitored inventory levels of parts and supplies, facilitating timely procurement.
- Maintained software subscriptions and provided tech support for shop diagnostic tools
Administrative Assistant
George's Truck Center
07.2003 - 12.2019
- Managed scheduling and appointment setting for the repair shop
- Developed and maintained filing systems for documents, enhancing retrieval speed and organizational accuracy.
- Assisted in preparing reports, invoices and deposits
- Aided Accounts Payable with all accounts and solely handled several large accounts
- Conducted daily Accounts Receivable activities ensuring payments for both current and past due situations
- Maintained a high level of customer service forming lasting customer relationships
Education
High School Diploma -
Campbell County High School
Alexandria, KYSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Staff education and training
- Communication
Certification
- OSHA 10-hour General Industry Safety and Health - Issued December 2018
- Heartsaver First Aid CPR AED - Issued 2023 and scheduled to renew in December 2025
Timeline
Service Advisor
Wiers Fleet Partners
12.2019 - Current
Administrative Assistant
George's Truck Center
07.2003 - 12.2019
High School Diploma -
Campbell County High School