TIFFANIE MCPHIE
Clatskanie,OR
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
PeaceHealth St. John Medical Center
Longview, WA
06.2026 - Current
- Facilitated patient registration and insurance verification processes to ensure accurate data collection.
- Managed incoming calls, addressing inquiries and resolving issues in a timely manner.
- Collaborated with clinical staff to coordinate patient appointments and streamline scheduling workflows.
- Maintained thorough knowledge of healthcare policies to assist patients with financial assistance options.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
Patient Access Rep
Columbia Memorial Hospital
09.2024 - 02.2026
- Registered patients for appointments and collected co-pays to ensure smooth check-in process. Verifying insurance and referrals for each patient. Answered phone calls to address patient inquiries regarding upcoming appointments, enhancing patient satisfaction. Scheduling appointments with multiple providers. Checked patients in for imaging and blood work appointments, facilitating timely service delivery. Working the front desk of the Emergency Room checking in patients and also working with nurses and doctors to gain patient information.
- Facilitated patient check-in processes, ensuring accuracy of demographic and insurance information.
- Managed scheduling for patient appointments, optimizing workflow efficiency across departments.
Sr. Customer Service
Sutter Health
07.2019 - 09.2024
- Researched and coached agents on IOLs reported by care team, supporting peers with their IOLs. Provide coverage on the assistance line and our After-hours chat. Using my calendar for time management. Trained new agents on Priority Clinician Line, enhancing team’s ability to reduce provider-to-provider errors. This was a small group of agents and this team was set into place in order to reduce Provider to Provider errors. Conducted call audits to evaluate agent performance on the Priority Clinician Line. for the Priority Clinician Line, call avoidance, resources, etc. Created spreadsheets to organize data and track agent performance. and trackers in Excel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service
RST Brands
Salt Lake City, Utah
03.2016 - 02.2019
- Facilitated customer payments for services and upsold products to enhance customer satisfaction. Resolved order issues for customers and coordinated replacement shipments to ensure timely service.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Customer Service
Comcast
Sandy, Utah
08.2015 - 12.2015
- Answered phone calls to assist customers with billing inquiries.
- Delivered exceptional customer service with timely communication and proactive problem-solving.
- Provided exceptional customer service, demonstrating knowledge of store policies and procedures.
- Provided exceptional customer service, resolving concerns promptly and professionally.
Customer Service
Trugreen Lawn Care
Salt Lake City, Utah
02.2015 - 07.2015
- Assisted customers in processing payments for services and up-sold products to existing customers.
- Managed branch sales, customer service, finances and recordkeeping.
- Met customer service goals and exceeded customer expectations.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Customer Service
Kroger Company
Salt Lake City, Utah
08.2014 - 02.2015
- Assisted customers in resolving issues with returned checks, handling large cash orders for many different stores in the USA, Filed complaints with money carrier service regarding incorrect change orders. with the money carrier service when wrong change orders were dropped. Resolved customer issues with gift cards and credit cards at point of sale.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Patient onboarding
- Insurance verification
- Patient check-in management
- Call Management
- Call Quality Assurance
- Patient Satisfaction
- Electronic Health Records
- HIPAA compliance
- Record Maintenance
- Microsoft Office proficiency
- Report Creation
- Team Training
- Team Collaboration
- Retail and Customer Service
- Client relations
- Multitasking and problem solving
- Dependable and Driven
- Interpersonal Skills
- Team communication
- Adaptability
- Customer service
- Patient registration
Timeline
Patient Access Representative
PeaceHealth St. John Medical Center
06.2026 - Current
Patient Access Rep
Columbia Memorial Hospital
09.2024 - 02.2026
Sr. Customer Service
Sutter Health
07.2019 - 09.2024
Customer Service
RST Brands
03.2016 - 02.2019
Customer Service
Comcast
08.2015 - 12.2015
Customer Service
Trugreen Lawn Care
02.2015 - 07.2015
Customer Service
Kroger Company
08.2014 - 02.2015
High School Diploma -
Granger High School