Tiffanie McMillan
Hamden
Summary
Driven and adaptable professional, with a background in Finance and Retail, seeking to leverage strong management skills and a passion for technology, in a new role. I'm ready to bring fresh perspectives and a collaborative spirit, to drive business growth in a dynamic organization.
Overview
19
19
years of professional experience
Work History
COMMERCIAL OPERATIONS MANAGER, VP
M&T Bank
04.2020 - Current
- Manages Commercial Operations employees and monitors team's compliance with company policies and procedures
- Creates comprehensive training programs for employees, increasing overall skill levels and boosting productivity rates
- Helped the team increase customer satisfaction, by fostering creative practices of problem solving and swift resolution of service requests
- Collaborates closely with cross-functional teams to drive continuous improvement initiatives across the organization
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and performance management
LEAD COMMERCIAL LENDING REPRESENTATIVE
People's United Bank, A Division Of M&T Bank
10.2014 - 04.2020
- Responsible for facilitating the processing, closing and funding of CRE loans, while providing advanced administrative tasks, to assist commercial officers
- Coached team members in techniques necessary to complete job tasks
- As a Salesforce SuperUser, collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks
RESIDENTIAL REAL ESTATE UNDERWRITER
People's United Bank, A Division Of M&T Bank
04.2009 - 09.2014
- Analyzed credit, income, compliance, title documents and appraisals during the residential real estate mortgage underwriting process
- Maintained bank and mortgage program compliance, with federal agencies such as FHLMC and FNMA
- Determined and documented loan conditions and communicated requirements and decisions
- Followed through with borrowers, loan processors, loan originators, and managed all phases of the underwriting process
RESIDENTIAL REAL ESTATE CREDIT ANALYST II
Wachovia Mortgage, FSB, A Division Of Wells Fargo
02.2006 - 04.2009
- Responsible for the approval or decline of residential mortgages and HELOCs, in a timely and accurate manner in compliance with all applicable regulatory, internal, mortgage insurance and investor guidelines
- Evaluated risk, issued commitments, and cleared conditions for purchase and refinance loans
- Interacted closely with borrowers, originators, and closers, to prepare the file for closing
Education
No Degree - Communications, Business
Southern New Hampshire University
College For AmericaCertificate in Paralegal Studies -
Boston University, Center For Professional Studies
Apple Certified Support Professional Training - Technology Management
Udemy Online Continuing Education
03-2025
Skills
- Talent Recruiting
- Training Implementation
- Staff Development
- Customer Service and Engagement
- Project Management
- Operations Oversight
- CRM Software: Salesforce
- Software Deployment Support
- Microsoft Applications
- Risk Management and Compliance
Accomplishments
- Bridgeport Regional Business Council's Leadership Program, 2023-2024
- M&T's President's Council's Leadership Award, 2023
- People's United Bank CEO's Leadership Recognition Award, 2018
- People's United Bank Commercial Excellence Award, 2017
Timeline
COMMERCIAL OPERATIONS MANAGER, VP
M&T Bank
04.2020 - Current
LEAD COMMERCIAL LENDING REPRESENTATIVE
People's United Bank, A Division Of M&T Bank
10.2014 - 04.2020
RESIDENTIAL REAL ESTATE UNDERWRITER
People's United Bank, A Division Of M&T Bank
04.2009 - 09.2014
RESIDENTIAL REAL ESTATE CREDIT ANALYST II
Wachovia Mortgage, FSB, A Division Of Wells Fargo
02.2006 - 04.2009
No Degree - Communications, Business
Southern New Hampshire University
Certificate in Paralegal Studies -
Boston University, Center For Professional Studies
Apple Certified Support Professional Training - Technology Management
Udemy Online Continuing Education
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