Tiffany A Waugh
Kaysville
Summary
Accomplished Technical Account Manager with 10+ years of experience providing strategic solutions across defense, cloud computing, and enterprise systems. Skilled in identifying process gaps, developing tailored solutions, and improving operational efficiency. Recognized for delivering scalable, secure, and cost-effective solutions while prioritizing customer success and collaboration. Proven ability to lead cross-functional teams with exceptional communication skills that bridge gaps between technical and non-technical stakeholders. Experienced in the full software development lifecycle and cloud-based environments, with a passion for optimizing systems to meet business needs.
Overview
11
11
years of professional experience
Work History
Technical Account Manager
Amazon Web Services (AWS)
09.2022 - 10.2024
- Provided strategic technical guidance to a portfolio of six customers, ranging from startups to enterprise clients, ensuring their AWS environments remained cost-effective, operationally healthy, and aligned with business goals
- Collaborated with AWS teams, including Solutions Architects, Professional Services, and Sales, to deliver tailored solutions and drive customer success
- Achieved significant cost savings for clients, including reducing customer AWS expenses by 20% in one year through identifying and resolving inefficiencies
- Created and implemented a new standard for monthly customer meetings, addressing upcoming AWS license expirations, and developed templates and training materials adopted by other TAMs
- Trained and coached new Technical Account Managers on deliverable documentation, effective communication with C-suite executives, and interpreting complex technical data
- Facilitated workshops and technical enablement sessions to uplift customer capabilities, supporting seamless migrations and improved cloud operations
- Consulted with stakeholders from developers to C-suite executives, resolving incidents, managing trade-offs, and mitigating risks to ensure long-term value from AWS services
Senior Principal Software Developer/Analyst
Northrop Grumman
08.2021 - 09.2022
- Identified process and procedural gaps, developing tailored solutions to enhance efficiency and effectiveness
- Served as an Application Engineer for Air Force engineering tools, including DOORS, Cameo, and Jazz, ensuring seamless management and tracking of requirements
- Collaborated with stakeholders to streamline and improve requirements-gathering processes
- Implemented updates and maintained critical classified network systems to ensure operational integrity and security
Senior Software Developer
Boeing, Hill Air Force Base (HAFB)
08.2017 - 07.2021
- Supported the Performance Assessment Data System (PADS) for the Minuteman III Intercontinental Ballistic Missile System, contributing to critical defense initiatives
- Developed software requirements, test plans, procedures, and testing environments for IOSSP, RVA II, and CEIU projects
- Programmed in C++ and C# to implement new features and maintain existing functionality
- Updated and supported Oracle databases (11g and 19c), ensuring optimal performance and reliability
- Served as Subject Matter Expert for Boeing's centralized cloud-based PADS database project, providing technical guidance and expertise
- Presented milestone achievements to upper management, local generals, and other high-ranking Air Force officials, ensuring project alignment with strategic objectives
Software Developer
DTSI & WT, Inc., Hill Air Force Base (HAFB)
11.2013 - 08.2017
- Designed and maintained SQL databases, reports, and SSIS packages to support data management and reporting needs
- Converted legacy portal reports to an optimized MVC framework using C#, JavaScript, and HTML
- Led team efforts to achieve CMMI Level 3 certification, establishing quality assurance protocols and training team members
- Collaborated in Agile/Scrum teams to develop and improve software systems, including an online training platform for multiple Air Force bases
- Conducted code reviews and testing to ensure quality, performance, and compliance with project requirements
Software Engineer
GMRE, Hill Air Force Base (HAFB)
07.2013 - 11.2013
- Supported pre-mission planning, charting, and documentation for flight plans, incorporating weather adjustments from takeoff to landing to ensure mission success
Education
Master of Information Systems -
University of Phoenix
Phoenix, AZ06.2020
Bachelor of Science - Computer Science (Software Engineering)
Weber State University
Ogden, UT05.2013
Skills
- AWS Cloud Architecture and Services
- Project Management
- Software development
- Client onboarding
- Strategic planning
Timeline
Technical Account Manager
Amazon Web Services (AWS)
09.2022 - 10.2024
Senior Principal Software Developer/Analyst
Northrop Grumman
08.2021 - 09.2022
Senior Software Developer
Boeing, Hill Air Force Base (HAFB)
08.2017 - 07.2021
Software Developer
DTSI & WT, Inc., Hill Air Force Base (HAFB)
11.2013 - 08.2017
Software Engineer
GMRE, Hill Air Force Base (HAFB)
07.2013 - 11.2013
Bachelor of Science - Computer Science (Software Engineering)
Weber State University
Master of Information Systems -
University of Phoenix
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