Tiffany Albarez

• Oversees the operations of the organization to meet business goals and projections; Influences the operational team’s business decisions and provides expert insight to complete strategic initiatives
• Hires, trains, evaluates, and retains talented and high-performing employees that embody the organizational culture; Develops operational policies and processes; Maintains compliance with federal, state, and local laws and regulations
• Measures and reports operational performances; Develops recommendations to improve relevant key performance indicators; Provides innovative solutions to broaden and drive measurable business results
• Alerts the CEO if significant events arise that can impact business stability; Creates functioning operation strategies and policies
• Analyzes diversity, equity, and inclusion trends and develops implementation strategies to deliver effective results to the department; Navigates crucial conversations regarding equity
• Monitors business trends and forecasts; Adjusts budgets and plans to maximize growth and opportunities
• Revitalizes business plans and realigns company objectives to increase overall profits; Promotes company public profile by delivering speeches, writing articles, and presenting at industry conferences
• Cultivates and maintains industry relationships and customer partnerships to capitalize on opportunities and maximize business success; Creates internal controls systems

• Spearheaded the daily operations of the residential team; Mentored and coached leasing agents; Gathered and analyzed customer information to reveal growth opportunities; Participated in periodical training to comply with new and existing laws
• Defined customer engagement strategies to further penetrate optimized profit margins; Provided accounting support to Property Managers; Managed total accounts using in-house spreadsheets and Yardi Voyager
• Responded to customer concerns to avoid escalation; Effectively communicated to clients with empathy and respect
• Built strong, long-lasting client relationships; Negotiated contracts and closed agreements to maximize profits
• Developed trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors; Ensured the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicated the progress of quarterly initiatives to internal and external stakeholders

Society for Human Resource Management SHRM-CP

• Awarded Outstanding student for the Management Program