Tiffany Alexander
Plano
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Solis Mammogram
Plano
09.2025 - Current
- Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
Home Health Aide
Topmak Health Care Services Inc
Dallas
11.2012 - Current
- Providing comprehensive Home Health Care with a good eye for balance, organization, and demonstrate excellent communication skills.
- Administer Medication
- Prepare Food
- Run Errands
- Performing Various Cleaning duties
Radiology Assistant
Parkland Health & Hospital System
Dallas
06.2022 - 03.2023
- Responsibilities include clerical and technical support duties including room, equipment and supply.
- Accesses and handles selected medications and contrast as instructed; which may include picking up supplies from the pharmacy, central processing, and other departments as needed.
- Logs in patients, answers departmental telephones, completes or assists with patient documents and/or screening forms and archives permanent information in the Hospital Information System, ensuring accurate data is input.
- Assists imaging professionals with communication tasks including monitoring waiting areas and chaperoning patients.
- Folds and stores linen, ensuring adequate supply is available. Maintains inventory of needed supplies in assigned areas. Notifies appropriate personnel of malfunctioning equipment and supply shortage issues or expiration dates.
Claims Associate
State Farm Mutual Automobile Insurance Company
Richardson
10.2021 - 01.2022
- Investigating each claim, evaluating facts, applying coverage, accurately documenting the file and paying what is owed
- Applying knowledge of state and federal laws, statutes and insurance regulations through the claim handling process
- Answering inbound calls and making outbound calls to customers and claimants
- Supporting our customers 24 hours/7 days a week
Education
Diploma -
W.W. Samuell High School
Skills
- Administrative experience within healthcare
- Customer service
- Medical terminology
- Medical scheduling
- Electronic health records (EHR) management
- Medical chart preparation
- Assisting medical staff
- Dietary aide experience
- Hospital experience
- Managing patient records
- Phone answering
- Data entry
- Phone communication
- Patient care
- Microsoft Word
- Patient Registration
- Insurance Verification
Timeline
Patient Service Representative
Solis Mammogram
09.2025 - Current
Radiology Assistant
Parkland Health & Hospital System
06.2022 - 03.2023
Claims Associate
State Farm Mutual Automobile Insurance Company
10.2021 - 01.2022
Home Health Aide
Topmak Health Care Services Inc
11.2012 - Current
Diploma -
W.W. Samuell High School