TIFFANY ALJAMI
Chicago,US
Summary
Dedicated Patient Service Representative/ Data Entry Clerk with a strong background in facilitating superior patient care through meticulous coordination. Known for effective communication and the ability to streamline workflows while maintaining accuracy in electronic health records, significantly improving patient satisfaction and fostering positive relationships.
Overview
30
30
years of professional experience
Work History
Data Entry Clerk
Lurie Children's Hospital
Chicago, Illinois
05.2023 - Current
- Verified records for completeness and accuracy prior to submission, ensuring data integrity.
- Entered patient information into electronic health record systems with accuracy.
- Utilized software tools to streamline data management workflows, facilitating quicker information access.
- Organized filing systems for efficient record retrieval, enhancing accessibility for team members.
Patient Service Representative
Women's Group Of Northwestern
Chicago, IL
12.2020 - 04.2023
- Coordinated with medical staff to address and fulfill patient needs.
- Processed insurance information and verified coverage to facilitate patient access.
- Maintained accurate electronic health records to ensure compliance.
- Scheduled patient appointments and managed daily office calendar.
Patient Access Specialist
Advocate Medical Group
Chicago, IL
08.2014 - 11.2020
- Resolved patient complaints with empathy, enhancing patient satisfaction.
- Verified insurance information for accuracy before appointments.
- Maintained patient records using electronic health record systems.
- Managed incoming calls, efficiently directing inquiries to appropriate departments.
- Facilitated appointment scheduling and registration, improving patient flow.
Customer Service Representative
Aon Hewitt
Chicago, US
12.2007 - 07.2014
- Independently managed workload, reducing dependency on team lead and manager.
- Responded promptly to telephone inquiries and resolved complaints per standard operating procedures.
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues.
- Maintained comprehensive knowledge of internal policies and procedures to assist customers effectively.
Customer Service Representative
First Transit
Glenview, IL
03.2003 - 11.2007
- Enhanced scheduling efficiency by managing customer reservations via specialized booking software.
- Achieved significant increases in client satisfaction through exceptional customer service delivery.
- Ensured operational flow by collaborating with drivers for timely pickups and drop-offs.
- Facilitated training for new staff on reservation systems and procedures to improve team performance.
Customer Service Representative
Danika/Paige Personnel
Burr Ridge, IL
02.2001 - 02.2003
- Managed workload independently with minimal supervision, ensuring timely task completion.
- Resolved customer inquiries and complaints by adhering to standard operating procedures.
- Provided excellent customer service through prompt issue resolution and support.
- Regularly updated and validated databases with new customer policy and insurance information.
- Analyzed data for errors and trends, recommending actionable process improvements.
Customer Service Representative
QuestNest Research
Atlanta, GA
05.1996 - 01.2001
- Developed in-depth understanding of internal policies and procedures to address customer inquiries accurately.
- Processed claims and ensured accurate documentation for timely resolution.
- Conducted projects showcasing proficiency in research analysis techniques for soft drinks like Coca-Cola.
- Researched options for improving maintenance of research information effectively.
Education
High School Diploma -
Liberty Christian Academy
Chicago, IL05-1994
Some College (No Degree) - Medical Records
University of Phoenix
OnlineSkills
- Electronic health records
- Data entry
- Patient record management
- Insurance verification
- Data management software
- Appointment scheduling
- Appointment coordination
- Patient scheduling
- Data validation techniques
- Accuracy assessment
- Attention to detail
- Patient privacy protection
References
References available upon request
Timeline
Data Entry Clerk
Lurie Children's Hospital
05.2023 - Current
Patient Service Representative
Women's Group Of Northwestern
12.2020 - 04.2023
Patient Access Specialist
Advocate Medical Group
08.2014 - 11.2020
Customer Service Representative
Aon Hewitt
12.2007 - 07.2014
Customer Service Representative
First Transit
03.2003 - 11.2007
Customer Service Representative
Danika/Paige Personnel
02.2001 - 02.2003
Customer Service Representative
QuestNest Research
05.1996 - 01.2001
High School Diploma -
Liberty Christian Academy
Some College (No Degree) - Medical Records
University of Phoenix