Hi, I’m
Tiffany Alley
AMARILLO,TX
Summary
Dedicated professional with a 15- year career in senior living management, home health, and hospice sales and marketing. A leader with high energy, excellent communication skills, experience in training and development, team building, and professional relations. Eager to use the skills developed to transition into a career into a new career.
Overview
15
years of professional experience
Work History
Encompass HealthAmarillo, TX
Area Manager
03.2020 - 04.2021
Job overview
- Educated referral sources on Encompass specialty programs that included disease information, painting picture for referral source on which patients would benefit and fit home health criteria
- Explain home health's role in helping patients manage disease process of Chronic Pulmonary Obstructive Disease, Congestive Heart Failure, Fall Prevention to assigned accounts
- Established professional relationships with appropriate physicians, hospital discharge planners, skilled nursing facilities, long term care facilities, and assisted living facilities to identify key referral decision-maker or influencer in order to educate and familiarize them with Encompass Home Health
- Acted as company liaison to referral sources to solve problems, provide information, and cultivate strong positive relations
- Maintain organized account information on each account, track sales data, identify key accounts and decision-makers, and anticipate any potential problems
The Cottages Amarillo, TX
Executive Director
04.2017 - 03.2020
Job overview
- Responsible for the overall operation of the facility including clinical, maintenance, activities, marketing, housekeeping, and dining services
- Hiring, selecting, training, scheduling, and evaluating staff to ensure compliance with facility policy and procedure
- Successfully trained and managed 50 employees that consisted of Certified Nursing Aids, Nurses, Maintenance technicians, Dietary staff, housekeeping, Activity Director and office Manager
- Developed program for residents with dementia and implemented training for Activity Director and additional Staff
- Handled family and staff grievances and concerns in an effective and timely manner
- Develop and maintain positive family relations
- Ensured staff compliance with all emergency plans and procedures
Heartis AmarilloAmarillo, TX
Marketing Director
11.2014 - 03.2017
Job overview
- Initiated, built, and maintained relationships with referral sources and received consistent referrals of appropriate assisted living and memory care residents to Heartis Amarillo
- Built and presented extensive sales training to educate management and staff on customer relations, sales techniques, and closing strategies
- After collecting deposits in the "pre-lease" phase of our building I was quickly able to grow our census to 30% in just 3 months of opening Heartis Amarillo
- Moved in 55 residents into Heartis Amarillo the year of our opening
- Organized, executed, and marketed many community interest events
- Planned and produced highly effective experiential marketing events
Dignity MemorialAmarillo, TX
Sales Manager
10.2013 - 11.2014
Job overview
- Responsible for daily sales planning of sales staff including daily stand up, approve routing plans and ensure plans were implemented, and managing daily quota
- Only sales manager in history to lead its team to reach monthly quota at the Amarillo location
- Attended and graduated from The Dignity Memorial Sales Manager Training
- Assured staff met their full potential and were successful in their positions
Odyssey HospiceAmarillo, TX
Account Executive
04.2012 - 10.2013
Job overview
- Responsible for growing site census, making sales calls to current account base, growing account base, arrange appointments and deliver educational programs to referral sources
- Calls on physicians, multiple facility types such as hospitals, skilled nursing/rehabilitation, assisted living facilities within assigned territory to open new accounts and to promote hospice referrals
- Acts as a liaison between referral sources and Odyssey staff
- Provides information on Odyssey's services resolves problems and maintains positive customer relations with referral sources
Emeritus at Seville EstatesAmarillo, TX
Director of Sales and Marketing
09.2007 - 04.2011
Job overview
- Responsible for internal and external marketing of the facility
- Developed and maintained relationships to advise referral sources and families of availability, new services, and programs; sales calls are made outside the community to home health, rehabilitation hospitals, skilled nursing facilities, hospice and other appropriate health care contacts
- Responsible for taking inquiry calls from families, and potential residents; giving tours, managing leads and securing deposits
- Met and exceeded sale standards that were set by Emeritus Senior Living; increasing occupancy from a complacent 70% to a consistent 98% to 100%
VistaCare HospicePlainview, TX
Manager of Volunteer Services
05.2006 - 08.2007
Job overview
- Responsible for development and maintenance of the volunteer program
- Recruit, train, and supervise volunteers and appropriately document all activities
- Plan and conduct volunteer training sessions
- Recruit volunteers by using many different techniques such as develop and present presentations to various clubs and organizations plus advertising on radio and newspaper
Education
Texas Tech UniversityLubbock, TX
Bachelors of Science from Human Development and Family Studies
05.2006
South Plains CollegeLevelland, TX
Associate of Science from Science
05.2006
Skills
- Results-oriented
- Relationship building
- Excellent communication skills
- Training and development
- Able to manage crisis
- Team leadership, training and development
- Compliance and regulations
- Coaching and counseling
- Oral and written communication
- Resident satisfaction
- Public speaking
- Training & Development
Affiliations
Alzheimer's Association Walk Committee 2019 to Present
Alzheimer's Association Walk Committee from 2008 to 2012
Senior Ambassador Coalition Board Member 2016 to 2018
Senior Ambassador Coalition Board Member 2012 to 2013
Alzheimer's Association Western Gala June 2010
Alzheimer's Association Blondes vs. Brunettes Committee 2011 to 2012
Adult Protective Services Silver Star Board Member 2010 to Present
Amarillo Chamber of Commerce Rounders Club 2015
Timeline
Area Manager
Encompass Health
03.2020 - 04.2021
Executive Director
The Cottages
04.2017 - 03.2020
Marketing Director
Heartis Amarillo
11.2014 - 03.2017
Sales Manager
Dignity Memorial
10.2013 - 11.2014
Account Executive
Odyssey Hospice
04.2012 - 10.2013
Director of Sales and Marketing
Emeritus at Seville Estates
09.2007 - 04.2011
Manager of Volunteer Services
VistaCare Hospice
05.2006 - 08.2007
Texas Tech University
Bachelors of Science from Human Development and Family Studies
South Plains College
Associate of Science from Science
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