Tiffany Amie
Fort Worth,TX
Summary
Licensed Texas All-Lines Adjuster with several years of experience supporting automotive and CPI insurance claims operations. Skilled in reviewing claim documentation, verifying loss details, reconciling estimates and invoices, and coordinating with adjusters, vendors, and financial institutions to ensure accurate and compliant claim processing. Experienced working in high volume claims environments with strong attention to detail, regulatory compliance, and claim investigation support. Currently pursuing a Bachelor of Science in Business Analytics to further strengthen analytical and investigative capabilities within the insurance industry..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Recovery Specialist
State National Insurance Company
02.2023 - Current
- Support CPI insurance claims for financial institutions by reviewing loan agreements, repossession documentation, and claim records
- Handle claim intake calls and obtain recorded statements to verify loss details and loan status
- Review VIN and title documentation to confirm claim accuracy and lender compliance
- Prepare claim files and supporting documentation for adjuster review when vehicles remain unrecovered for 90–120 days
- Initiate recovery claims once repossessed vehicles are located and coordinate documentation required for claim processing
- Work closely with adjusters and appraisers to ensure estimates, photos, and claim documentation are complete
- Maintain accurate claim records while adhering to lender guidelines and regulatory compliance standards
- Remote
Automotive Claims Processor
Amynta / Warrantech Financial
11.2015 - 04.2021
- Processed automotive claims from intake through payment authorization
- Reviewed repair estimates and reconciled vendor invoices with approved claim breakdowns
- Issued claim payments after verifying estimate accuracy and documentation completeness
- Communicated estimate differences with repair facilities when charges exceeded approved amounts
- Coordinated with adjusters, shop vendors, and salvage facilities during claim processing
- Maintained detailed claim documentation to support compliance and quality standards
Senior Order Administrator
Waterlogic
06.2021 - 03.2023
- Managed contract billing, account reconciliation, and financial documentation processing
- Resolved billing discrepancies and maintained accurate Salesforce records
- Remote
Patient Service Specialist
Baylor Scott & White Health
04.2023 - 02.2024
- Managed high-volume inbound calls while verifying insurance coverage and documentation
- Maintained detailed records while adhering to HIPAA compliance standards
Education
Associate of Applied Science - Cybersecurity
University of Phoenix
Tempe, AZ05-2026
Bachelor of Science - Business Analytics
University of Phoenix
Tempe, AZ12-2027
Skills
- Microsoft Office Suite
- Salesforce
- SharePoint
- Microsoft Teams
- Claims Documentation Systems
- Policy interpretation
CLAIMS CORE COMPETENCIES
Claims Documentation, Loss Verification, CPI Insurance Claims, Automotive Claims Processing, Claim File Preparation, Invoice Reconciliation, Vendor Coordination, Claims Intake & Recorded Statements, Compliance Documentation, Policy Coverage Support
Certification
Texas All-Lines Adjuster License — State of Texas
Training: The Adjuster School
Timeline
Patient Service Specialist
Baylor Scott & White Health
04.2023 - 02.2024
Claims Recovery Specialist
State National Insurance Company
02.2023 - Current
Senior Order Administrator
Waterlogic
06.2021 - 03.2023
Automotive Claims Processor
Amynta / Warrantech Financial
11.2015 - 04.2021
Associate of Applied Science - Cybersecurity
University of Phoenix
Bachelor of Science - Business Analytics
University of Phoenix