Tiffany Andrus
Kalamazoo,Michigan
Summary
Someone who LISTENS, and enjoys people. Hi, I am Tiffany, a servant at heart. I often find myself the person who bends over backwards to help. With no questions asked! Being dedicated by bringing top notch skills in oral and written communication, an active listener as well as an analytical problem-solver. My decades of experience has enhanced my confidence level and made me very fortunate to have a solid book of business I can call my own "everlasting" relationships to be proud of. When your are able to walk into a room, meet someone for the first time and get to know them, listen, to what their actually saying, pouring there heart out in compassion about what they love to do but need your help. Understanding that is what brought me to today and made me extremely successful at what I do. My happy place is being an active relationship builder someone who wants to stay connected, the person who takes your call asking for help. I can always sell something, a card board box, even. But what I am truly selling is myself the desire to help someone when it's needed. When you can understand, the secret sauce, the true dynamic of sales. If someone can articulate, high driven results with exemplary passion for developing relationships, cultivating partnerships and growing businesses. You've got Tiffany Andrus.
Overview
6
6
years of professional experience
Work History
National Account Manager
360 Fire & Flood Restoration
07.2023 - 11.2023
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased market penetration by growing brand awareness.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Identified profitable business leads and built pipeline of prospective customers.
- Gained 3-4 appointments weekly, 50+ new customers monthly and delivered $25k in account revenue by overseeing new account sales.
- Attend market events, actively participate in key local industry groups and associations to drive more B2B sales.
Administrator/Office Manager
Plaza Corp Reality Inc / Robert Half International
01.2023 - Current
- Answer multi-line phone system, route calls, deliver messages to staff and greet visitors.
- Execute record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Sort and distribute office mail and record incoming shipments for corporate records.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generate reports, and type letters in Word and prepare PowerPoint presentations.
- Monitor supervisor's work calendar and schedule appointments, meetings and travel.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Monitor premises, screen visitors, update logs and issue passes to maintain security.
- Coordinate travel arrangements by booking airfare, hotel and ground transportation.
Sales Counselor
Heritage Community Of Kalamazoo
12.2021 - 11.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new staff members from various departments.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Organized "call blitz" made 100 cold-calls in 4 hour increments. Increased sales by 25% quarterly of Census for Independent Living.
- Expanded customer base and boosted profit within product line.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Documented customer interactions using SalesForce to capture data in processing system.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Generated new leads through networking and attending industry events
Brand Ambassador
Modernistic
06.2019 - 04.2021
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.
- Educated trade and distributor or broker partners for portfolio benefit.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Identified future sampling and event opportunities.
Business Development Executive
Modernistic
02.2018 - 06.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Identified revenue opportunities by collaborating with distribution partners.
- Created vision and provided leadership for targeting larger prospects.
- Contributed to industry organization and trade shows to gather competitive and industry intelligence.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
Education
Sales And Marketing Education
Grand Rapids Community College
Grand Rapids, MIReal Estate Sales Person License - Real Estate
Acme Institute Inc
Traverse City, MI04.2021
Certification - CPR/AED Certified
American Red Cross
Kalamazoo, MI2022
Skills
- Attention to Detail
- Training and Development/Certifications
- First Aid/CPR
- Planning and Coordination
- Active Listening
- Decision-Making
- Organization and Time Management
- Problem-Solving
- Team Building
- MS Office
- Business Development Understanding
- Sales Expertise
- CRM Software
- Stakeholder Relations
- Expense Reporting
- Business Development
- Team Collaboration
- Performance Improvement
- Salesforce Lightning
- Coordinate Supplies
- Marketing Initiatives
- Leadership
Community Involvement
10 years - Vice President & Served on the Board of Otsego/ Plainwell Chamber of Commerce
8 years - Elected & Co Chair, Otsego Creative Arts Festival.
5 years - Manager of Business Booths of Creative Arts Festival.
1 years - Planning Commissioner, Otsego Main Street (Character role in "Wizard of Otsego")
2 years - Organization Team Manager, Otsego Main Street
References
Russ Wendt
E: rwendt@modernistic.net
Chris Franks
T: 269.599.8231
Habib Mandwee
T: 269.207.3909
Brian Rampenthal
T: 616.337.5292
Lucas Lowe
T: 1.989.413.3188
Jennifer Collins
E: jennifer.accf@gmail.com
Timeline
National Account Manager
360 Fire & Flood Restoration
07.2023 - 11.2023
Administrator/Office Manager
Plaza Corp Reality Inc / Robert Half International
01.2023 - Current
Sales Counselor
Heritage Community Of Kalamazoo
12.2021 - 11.2022
Brand Ambassador
Modernistic
06.2019 - 04.2021
Business Development Executive
Modernistic
02.2018 - 06.2019
Sales And Marketing Education
Grand Rapids Community College
Real Estate Sales Person License - Real Estate
Acme Institute Inc
Certification - CPR/AED Certified
American Red Cross
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