Tiffany Atterbury

My main areas of oversight include Hospitality, FOH Training, FOH Operations, and Team Engagement. My role responsibilities include;

• Leading the FOH Trainer and Hospitality Teams. Designing FOH training plans and structures. Setting clear expectations, focusing on intentional coaching and development by providing direction and resources to achieve operational excellence.
• Develop, implement, and evaluate systems driven by opportunities for continuous improvement in FOH Operations. Analyze restaurant performance metrics to establish a strategic direction.
• Cultivate and maintain a restaurant culture rooted in empowerment, trust, and value. Building and sustaining a team that feels cared for, who delivers service that reflects that same value and care.
• Providing frontline leadership in daily restaurant operations, with a focus on cultivating an exceptional guest experience, and team development.
• Ownership of FOH Performance Evaluations. Deliver clear objectives and actionable feedback, providing intentional coaching to foster growth and team engagement.

• Greeting guests upon arrival, escorting them to the assigned dining area, and presenting menus.
• Follow a designated seating chart to maintain a balanced workload between servers.
• Create and verify reservations with guests, answer phone calls, and handle walk-in parties. Clearly communicate wait times, restaurant availability, and obtain the required guest information.
• Resolve any customer complaints or issues quickly and professionally. Seek assistance from management when necessary.
• Maintain a clean and organized dining area, and sustain an adequate supply of tableware, linens, and condiments.