Tiffany Ayers
Leesburg ,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Industrious parts manager/parts sales with 8 years of experience with excellent customer service. Committed to maximizing quality through advanced attention to detail and technical abilities. Competent in working both independently and within team-based environments to drive productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Parts Service Manager
FleetPride -A national retailer of
Albany, Georgia
07.2021 - Current
- Developed and implemented processes for Parts Service Department operations.
- Monitored inventory levels to ensure sufficient stock was available to meet customer and shop needs
- Resolved customer complaints in a timely manner
- Organized parts sales activities including pricing and promotions.
- Created invoices and maintained accurate records of customers' orders.
- Maintained relationships with suppliers, negotiating favorable terms on purchases of parts and services.
- Oversaw daily operations of the Parts Service Department, ensuring tasks were completed efficiently and effectively.
- Communicated regularly with other departments regarding parts availability or special order requests.
- Coordinated delivery of parts when requested by customers or technicians in the field.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Parts Manager
Performance Peterbilt Of Albany
Albany, Georgia
03.2021 - 06.2021
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Ensured accuracy in order processing and invoicing procedures.
- Maintained records of all orders placed, received, and shipped.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Received, examined and reshelved returned parts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored stock levels regularly to avoid backorders or shortages.
- Trained new staff members on proper parts handling techniques.
- Resolved customer inquiries related to part availability or quality issues.
Parts Specialist
Performance Peterbilt of Albany
Albany, GA
12.2018 - 06.2021
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Responded to inquiries from internal staff members about part specifications or availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Supported service department by expertly pulling parts and updating records.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
Service Writer
Performance Peterbilt of Albany
Albany, GA
01.2020 - 03.2021
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Communicated repair information to customers in a professional manner.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Ensured all safety regulations were followed while working in the shop environment.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
Parts Counter Person - Back Counter/Shop Seller
Performance Peterbilt of Albany
Albany, Georgia
01.2020 - 03.2021
- Assisted customers with parts selection and ordering - front counter support only - I was back parts counter shop sales/service advisor at the same time
- Provided technical advice regarding parts and accessories.
- Researched parts availability, pricing and delivery times.
- Processed shop/technician orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Operated forklift equipment safely for loading and unloading purposes.
Parts counter specialist
Four Star Freightliner
Albany, Georgia
01.2016 - 09.2018
- I started as a delivery driver/warehouse worker
- I received in stock, put it away, helped with cores, counted inventory, drove a forklift, and took out trash
- I pulled orders and delivered them to the customers
- I moved up to the counter selling parts
- I helped customers by phone, email or walking in
- I ordered them parts if we didn't stock them
- I did a daily deposit
- I gave credits on returned parts and cores
- I ordered parts for the mechanics in our shop for their jobs.
- Greeted customers and provided excellent customer service.
- Assisted in the organization of warehouse materials to ensure efficient storage and retrieval.
- Researched part numbers, prices, availability, and other related information for customers.
- Processed orders by phone, fax, or mail according to established procedures.
- Verified that all orders were filled accurately with the correct parts before shipment.
- Inspected returned merchandise for accuracy prior to restocking or returning it to vendor.
- Issued credits or refunds according to company policies and procedures.
- Managed incoming calls from customers regarding their orders or inquiries about specific parts.
- Responded quickly to customer complaints or questions in an effective manner.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Coordinated and executed daily parts deliveries to local businesses.
Evs Specialist
Phoebe Worth Medical Center
Sylvester, Georgia
07.2014 - 11.2016
- I cleaned in every area of the hospital
- I did daily room cleans, discharge room cleans, cleaned bathrooms, offices and washed mops and rags
- I swept, mopped, dusted, vacuumed and made beds
- I pulled trash and took it and the dirty laundry out.
- Monitored hazardous waste disposal activities to ensure compliance with local regulations.
- Performed regular inspections of work areas for potential hazards and recommended improvements.
Education
Diploma -
Loudonville High School
Skills
- Inventory Management
- Customer Relations
- Vendor Relations
- Customer Service
- Performance Improvement
- Warehouse Operations
- Shipping and receiving
- Inventory Restocking
- Invoice Processing
- Stock management
References
- Lee Lamb, Former customer, (229) 376-0022, 112 Village Lane, Leesburg, GA, 31763
- Ron Duckworth, Former customer, (229) 894-6982, 1208 Moultrie Rd., Albany, GA, 31705
- Tom Parker, Former co-worker, (229) 881-5947, 242 Leslie Hwy, Leesburg, GA, 31763
Timeline
Parts Service Manager
FleetPride -A national retailer of
07.2021 - Current
Parts Manager
Performance Peterbilt Of Albany
03.2021 - 06.2021
Service Writer
Performance Peterbilt of Albany
01.2020 - 03.2021
Parts Counter Person - Back Counter/Shop Seller
Performance Peterbilt of Albany
01.2020 - 03.2021
Parts Specialist
Performance Peterbilt of Albany
12.2018 - 06.2021
Parts counter specialist
Four Star Freightliner
01.2016 - 09.2018
Evs Specialist
Phoebe Worth Medical Center
07.2014 - 11.2016
Diploma -
Loudonville High School