Tiffany Ayers
Memphis,TN
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
- Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
18
18
years of professional experience
Work History
Group Leader
Maxine Smith Steam Academy
11.2023 - Current
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
Call Center
Mercy Virtual Service
12.2021 - 04.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Environmental Services (Housekeeper)
Signature Healthcare
11.2020 - 12.2020
- Understand the company's policy on work shifts, guest's possessions and privacy issues
- Housekeepers are responsible for emptying trashcans and cleaning air vents
- Clean and disinfect bathrooms, washing mirrors and replenishing washroom supplies
- Floor cleaning is another regular duty, which includes sweeping and mopping
- Clean, disinfect and store all equipment at the end of the shift.
Bus Monitor
Harmony Transportation
11.2020 - 12.2020
- Collaborating with the bus driver
- Work with large amounts of people
- Making sure all passengers are properly restrained while riding the bus
- Resolve routine communication problems with parents, students and school officials
- Physically assist students in evacuation of the bus in a timely manner in case of emergency
- Maintain the cleanliness of the buses.
Environmental Services (ER)
Saint Francis Hospital
08.2018 - 03.2020
- Understand the company's policy on work shifts, guest's possessions and privacy issues
- Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
- Report and return any guest properties found in the rooms while rendering service
- Work with a team of housekeepers on each shift
- Clean, disinfect and store all equipment at the end of the shift.
Warehouse Processor
Technicolor Staffing
09.2015 - 05.2016
- Completes shipments by processing and loading orders
- Prepares orders by processing requests and supply orders; pulling materials, and packing boxes
- Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
Infants teacher
Cheerful Childcare (Raleigh Springs Church of Christ)
08.2011 - 08.2012
- Created safe and loving environments where children felt free to exploring take risks
- Employed a variety of materials for infants and young toddlers to explore in manipulate and learning activities in imaginative play
- Offered detail daily reports to parents that outlined each child's activities, behaviors and concerning issues
- Conducted thorough parent/teacher conferences every 6 months
- Maintained daily record of activities, behaviors, meals and naps.
Summer Camp Teacher
Raleigh springs Church of Christ Summer Camp
06.2011 - 08.2011
- Provided classroom instructions and monitoring for toddler age Day School students
- Let recreational and educational activities (such as crafting)
- Make sure all safety rules are followed
- Created weekly and daily schedules taking into account children's age groups and interest
- Set up and maintain equipment.
Classroom Teacher
Midtown Church of Christ Dayschool
06.2007 - 08.2008
- Promoted from Teacher's Assistant to Lead Teacher, following the departure of the Lead Teacher in late 2008
- Planned age-appropriate curriculum weekly
- Developed and lead classroom activities
- Collected observations of children's developmental skills in order to complete developmental checklists bi-annually
- Collaborated and communicated daily with teachers and parents.
Volunteer
Agape Adoptions
08.2006 - 05.2007
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization.
- Used strong interpersonal communication skills to convey information to others.
Education
Southwest Tennessee College
Memphis, TN06.2023
Elementary Education -
Crowley's Ridge College
Paragould, AR05.2011
High School Diploma -
Melrose Highschool
Memphis, TN05.2007
Skills
- CPR and AED certified
- Possesses knowledge and understanding of OSHA and general hospital regulations
- Works well with others and supports spirit of teamwork
- Demonstrates patient and attention to detail
- Possesses ability to lead projects and teams
- Utilizes effective oral and written communication skills
- Ability to empathize and display compassion for patients
- Relationship Building
- Continuous Improvement
- Performance monitoring
References
Furnished upon requested
Timeline
Group Leader
Maxine Smith Steam Academy
11.2023 - Current
Call Center
Mercy Virtual Service
12.2021 - 04.2022
Environmental Services (Housekeeper)
Signature Healthcare
11.2020 - 12.2020
Bus Monitor
Harmony Transportation
11.2020 - 12.2020
Environmental Services (ER)
Saint Francis Hospital
08.2018 - 03.2020
Warehouse Processor
Technicolor Staffing
09.2015 - 05.2016
Infants teacher
Cheerful Childcare (Raleigh Springs Church of Christ)
08.2011 - 08.2012
Summer Camp Teacher
Raleigh springs Church of Christ Summer Camp
06.2011 - 08.2011
Classroom Teacher
Midtown Church of Christ Dayschool
06.2007 - 08.2008
Volunteer
Agape Adoptions
08.2006 - 05.2007
Southwest Tennessee College
Elementary Education -
Crowley's Ridge College
High School Diploma -
Melrose Highschool
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