Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tiffany Baisden

Lancaster,OH

Summary

Highly motivated and results-driven professional with a proven track record in delivering exceptional customer service and exceeding sales targets. Demonstrated expertise in building and maintaining strong client relationships, identifying growth opportunities, and implementing effective strategies to drive business success. Strong communication and interpersonal skills, with a keen ability to collaborate with cross-functional teams to achieve organizational objectives. Committed to continuous learning and staying updated on industry trends to provide innovative solutions. Seeking a challenging role to leverage skills and experience for contributing to the growth and success of a dynamic organization.

Overview

16
16
years of professional experience

Work History

Member Service Representative

AmeriHealth Caritas
03.2022 - Current
  • Under the general direction of the Member Experience Supervisor, the Member Experience Rep is responsible for responding and resolving member inquiries received through various methods of communication in a timely, professional, and courteous manner
  • Submitting Grievances which includes all necessary data investigations, providing additional support to front line Customer Service Representatives to aid in achieving First Contact Resolution
  • Educating members on eligibility, benefits, claims, and authorization status
  • Documents every call with correct information
  • Protect members information by adhering to HIPAA policies.

Warehouse Associate

Cardinal Health
06.2020 - 03.2022
  • Responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product
  • This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc
  • Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products to a variety of internal and external customers.

Warehouse Associate

Amazon Fulfillment Center
01.2018 - 02.2020
  • Receive and put away inventory
  • Get customers orders ready and pack them up.

US Navy

01.2009 - 01.2010
  • Responsible for maintaining the overall appearances of Sub Tenders
  • Collaborate with other workers to repair or move machines, machine parts, and equipment.

Education

Associate -

San Joaquin Valley College-Hesperia

Bachelor of HealthCare Administration -

Rasmussen University

Skills

  • Attention to detail
  • Customer service
  • Delivery
  • Directing
  • Inventory management
  • Problem solving
  • Quality
  • Receiving
  • Shipping
  • Supervisory skills

Timeline

Member Service Representative

AmeriHealth Caritas
03.2022 - Current

Warehouse Associate

Cardinal Health
06.2020 - 03.2022

Warehouse Associate

Amazon Fulfillment Center
01.2018 - 02.2020

US Navy

01.2009 - 01.2010

Associate -

San Joaquin Valley College-Hesperia

Bachelor of HealthCare Administration -

Rasmussen University
Tiffany Baisden