TIFFANY ARIEL BAKER
Valdosta,GA
Summary
Detail-oriented Healthcare Professional with a proven track record in customer service and support in fast-paced environments. Expertise in managing documentation and confidential information across multiple systems while maintaining strong communication and organizational skills. Experienced in prioritizing responsibilities and delivering professional support to clients. Aiming to leverage these skills in a client-facing support role.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Collector / Accounts Receivable Analyst
BrightSpring Health Behavioral Health
04.2026 - Current
- Managed high volume of accounts while balancing competing priorities, deadlines, and accuracy to meet productivity expectations.
- Review account history, balances, payments, and documentation and accurately record findings and follow up activity.
- Research patient, insurance, and account information using commercial and Medicaid portals and multiple computer based systems.
- Communicated with internal teams and account contacts to research questions, clarify information, and facilitate resolution.
- Identified recurring issues and communicated trends to management and relevant internal teams for proactive resolution.
- Ensured compliance with HIPAA and company standards to protect confidential patient and financial data.
- Use Citrix and multiple applications throughout the workday and learn new workflows, systems, and procedures quickly.
- Adapt to changing procedures, payer requirements, workflows, and system updates in a fast-paced environment.
Surveyor
Joe Moholland Moving
12.2022 - 03.2026
- Collaborated with customers to gather information, explain service details, document requirements, and coordinate scheduling, ensuring clarity and satisfaction.
- Maintained accurate customer information and communicated effectively with customers and internal staff to resolve inquiries, enhancing service quality.
- Managed multiple assignments and changing schedules while maintaining organized records and professional customer service.
- Established rapport with customers, tailoring communication to address individual questions and concerns, improving customer experience.
Customer Service / Operations
QVC
Newport News, Virginia
10.2022 - 05.2023
- Delivered customer service in high-volume environment, managing multiple requests and adapting to changing priorities to meet customer needs.
- Utilized computer systems to research customer information, update records, and document interactions, effectively resolving account and order inquiries.
- Articulated solutions professionally while adhering to established procedures and ensuring meticulous attention to details.
Education
Bachelor of Science -
Park University
08.2024 - 10.2026
Skills
- Professional Phone and Email Communication Client and Customer Support Account Research Data Entry and Documentation Microsoft Office Microsoft Excel Microsoft Outlook Google Docs and Electronic Documentation Citrix Internet Research Scheduling and Coordination Confidential Information HIPAA Multitasking Time Management Problem Solving Attention to Detail
- Microsoft Excel
- Data analysis
- Account reconciliation
- Accounts receivable
TRANSFERABLE QUALIFICATIONS
Experienced working independently in remote and computer based environments, communicating with customers and internal teams, researching information, documenting details accurately, and managing multiple responsibilities at once. Comfortable learning new software and adapting to changing processes. No unsupported claims are made regarding Department of State systems, FAMH, DSSR, HubSpot, international client work, or OB Med procedures.
RELEVANT COURSEWORK AND TRAINING
Experienced working independently in remote and computer based environments, communicating with customers and internal teams, researching information, documenting details accurately, and managing multiple responsibilities at once. Comfortable learning new software and adapting to changing processes. No unsupported claims are made regarding Department of State systems, FAMH, DSSR, HubSpot, international client work, or OB Med procedures.
Timeline
Collector / Accounts Receivable Analyst
BrightSpring Health Behavioral Health
04.2026 - Current
Bachelor of Science -
Park University
08.2024 - 10.2026
Surveyor
Joe Moholland Moving
12.2022 - 03.2026
Customer Service / Operations
QVC
10.2022 - 05.2023