Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Teacher

Tiffany Baldenegro

Gallup,NM

Summary

Dynamic educator with a proven track record at Wildcat Christian Academy, excelling in classroom management and fostering student engagement. Skilled in lesson planning and relationship building, I effectively tailored instruction to diverse learning needs, enhancing educational outcomes. Committed to creating supportive environments that inspire critical thinking and curiosity among students.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Teacher

Wildcat Christian Academy
08.2013 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Adapted teaching methods and materials to meet students' varying needs.

Server /Retail Worker

Cracker Barrell
10.2018 - 02.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales revenue with strategic partnerships and product placements in key retail outlets.
  • Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
  • Placed completed pieces in packaging to prepare for retail sale.
  • Boosted customer engagement by implementing creative retail marketing strategies.
  • Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.

Sales Representative

Southwest Mobile
11.2008 - 04.2010
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.
  • Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
  • Increased store sales by effectively upselling accessories and add-on services to customers.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
  • Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Teller / Bookeeping

Pinnacle Bank
06.2006 - 03.2008
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Processed applications for new accounts.

Server

Pal Joey's
09.2000 - 03.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

High School Diploma -

Wildcat Christian Academy
Gallup, NM
06-2006

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Student engagement
  • Public speaking
  • Retail operations management
  • Retail staff management
  • Retail operations
  • Retail store layouts
  • Retail loss prevention
  • Retail store operations
  • Stocking supplies and retail products

Accomplishments

  • Student Motivation - Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.

Certification

  • ACE Training - 13 years

Timeline

Server /Retail Worker

Cracker Barrell
10.2018 - 02.2021

Teacher

Wildcat Christian Academy
08.2013 - Current

Sales Representative

Southwest Mobile
11.2008 - 04.2010

Teller / Bookeeping

Pinnacle Bank
06.2006 - 03.2008

Server

Pal Joey's
09.2000 - 03.2006

High School Diploma -

Wildcat Christian Academy

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Tiffany Baldenegro