Tiffany Ballard
Baker
Summary
Nine years of experience in customer service with a strong focus on client satisfaction. Proven ability to handle phone inquiries and actively listen to customer needs. Committed to continuous learning and skill development. Expertise in resolving issues efficiently and effectively. Detail-focused Accounting Clerk known for high productivity and efficient task completion. Specialized in financial reconciliation, ledger maintenance, and accounts payable/receivable management. Excel in time management, problem-solving, and adaptability, ensuring smooth financial operations and support to team members.
Overview
14
14
years of professional experience
Work History
Accounting Clerk
Phillips Energy/ Big Boss Stores
crestview
06.2021 - Current
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Checked figures and postings for correct entry and proper codes.
- Processed invoices, payments, and statements in a timely manner.
- Provided support to the Accounts Payable department as needed.
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Customer Service Office Staff Member
Publix
Fort Walton beach
04.2016 - 06.2021
- My job as customer service staff is to ensure that my department runs as smooth as possible.
- Some responsibilities include managing the front end when asked to or when other managers arnt available.
- Handing cash, checks and other tenders.
- Answering phone calls and directing phone calls to the appropriate department or manager.
- Making sure operations run smoothly.
- Ordering supplies.
Lead Sales Key Holder
Dollar general
Fort Walton beach
06.2012 - 04.2016
- Made sure store ran smoothly when I'm charge.
- Making nightly cash and check deposits.
- Unloading trucks and stocking freight in a timely manner.
Education
High School Diploma -
Choctaw high school
Fort Walton beach, FlSkills
- Organized
- Multi-tasked
- Dependable
- Goal oriented
- Detailed
- Customer service
- Customer service excellence
- Audit support
- Administrative support
- Clerical support
- Month-end documentation
- Front desk operations
Timeline
Accounting Clerk
Phillips Energy/ Big Boss Stores
06.2021 - Current
Customer Service Office Staff Member
Publix
04.2016 - 06.2021
Lead Sales Key Holder
Dollar general
06.2012 - 04.2016
High School Diploma -
Choctaw high school