Tiffany Banks
Matawan
Summary
Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Resourceful Food Service Worker recognized for ability to complete tasks efficiently and with high productivity. Specialize in safe food handling, customer service, and inventory management. Excel in fast-paced environments using strong communication skills, adaptability, and teamwork to ensure seamless operations.
Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Dunkin' Donuts
Toms River
03.2024 - Current
- Performed opening and closing duties as assigned by management.
- Prepared beverages such as coffee, tea, soda.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Supervisor
Burlington
Toms River
01.2021 - 02.2023
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
High School Diploma -
Westside High
Newark, NJ06-2004
Skills
- Beverage preparation
- Customer service
- Upselling techniques
- Team leadership
- Time management
- Operational efficiency
- Training and coaching
- Conflict resolution
- Positive attitude
- Safe food handling
- Strong work ethic
- Reliability and punctuality
- Inventory management
Timeline
Food Service Worker
Dunkin' Donuts
03.2024 - Current
Customer Service Supervisor
Burlington
01.2021 - 02.2023
High School Diploma -
Westside High