Tiffany Barnes
Woodridge,IL
Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Northwestern Medicine
Oak Brook, IL
11.2023 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Service Representative Orthopedic Clinic
Loyola Medical Center
Maywood, IL
09.2022 - 11.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system
Hospital Access Representative
Loyola Medicine
09.2021 - 09.2022
- Greeted customers, answered inquiries and provided assistance in a professional manner.
- Maintained customer records by entering data into the company database system.
- Responded to customer complaints in a timely manner, resolving issues promptly and efficiently.
- Educated customers on new products and services offered by the company.
- Applied HIPAA privacy and security regulations while handling patient information.
Certified Nursing Assistant/Unit Secretary
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
03.2018 - 07.2020
- Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients
- Engaged with patient family and friends to provide courteous visit experience
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Assessed vitals and noted medical information to report changes to nursing staff and physician
Patient Care Technician
Marianjoy Rehabilitation Hospital
Wheaton, IL
01.2017 - 03.2018
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Transport patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
- Assisted with patient admissions, discharges and transfers
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Housekeeping Room Attendant
Drake Hotel
Chicago, IL
08.2016 - 04.2017
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays
- Removed all trash from rooms and replaced liners to wastebaskets
CNA - Certified Nursing Assistant/ Unit Secretary
Palos Hills Healthcare
Palos Hills, IL
07.2013 - 08.2016
- My original job duties included looking over the residents under the supervision of the Director of Nursing
- Part of my everyday routine included interacting with residents to make sure their stay is comfortable on a daily basis and also answering any questions that family members may have
- Making sure that our residents were comfortable included making sure they were being fed on time based upon their individual dietary needs, bed making, grooming
CNA - Certified Nursing Assistant
Bridgeview Health Care
Bridgeview, IL
12.2009 - 01.2012
- Authorized to work in the US for any employer
- My original job duties included looking over the residents under the supervision of the Director of Nursing
- Part of my everyday routine included interacting with residents to make sure their stay is comfortable on a daily basis and also answering any questions that family members may have
- Making sure that our residents were comfortable included making sure they were being fed on time based upon their individual dietary needs, bed making, grooming
- My role was very critical to the comfort of the residents during their stay.
CNA - Certified Nursing Assistant
Palos Hills Extended Care
Palos Hills, IL
07.2007 - 11.2009
- My original job duties included looking over the residents under the supervision of the Director of Nursing
- Part of my everyday routine included interacting with residents to make sure their stay is comfortable on a daily basis and also answering any questions that family members may have
- Making sure that our residents were comfortable included making sure they were being fed on time based upon their individual dietary needs, bed making, grooming
- My role was very critical to the comfort of the residents during their stay.
CNA
Chicago Ridge Nursing Home
Chicago, IL
05.2006 - 07.2007
- My original job duties included looking over the residents under the supervision of the Director of Nursing
- Part of my everyday routine included interacting with residents to make sure their stay is comfortable on a daily basis and also answering any questions that family members may have
- Making sure that our residents were comfortable included making sure they were being fed on time based upon their individual dietary needs, bed making, grooming
- My role was very critical to the comfort of the residents during their stay.
Education
High school diploma -
Calumet High School
01.2002
Skills
- Appointment Scheduling
- Multitasking and Organization
- Problem-Solving
- Team Leadership
- Strong empathy
- Communicating to Patients and Families
Certification
- CNA
- CPR Certification
Timeline
Patient Service Representative
Northwestern Medicine
11.2023 - Current
Patient Service Representative Orthopedic Clinic
Loyola Medical Center
09.2022 - 11.2023
Hospital Access Representative
Loyola Medicine
09.2021 - 09.2022
Certified Nursing Assistant/Unit Secretary
Ann & Robert H. Lurie Children's Hospital of Chicago
03.2018 - 07.2020
Patient Care Technician
Marianjoy Rehabilitation Hospital
01.2017 - 03.2018
Housekeeping Room Attendant
Drake Hotel
08.2016 - 04.2017
CNA - Certified Nursing Assistant/ Unit Secretary
Palos Hills Healthcare
07.2013 - 08.2016
CNA - Certified Nursing Assistant
Bridgeview Health Care
12.2009 - 01.2012
CNA - Certified Nursing Assistant
Palos Hills Extended Care
07.2007 - 11.2009
CNA
Chicago Ridge Nursing Home
05.2006 - 07.2007
High school diploma -
Calumet High School
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