Tiffany Barton
San Diego,CA
Summary
Navy Veteran, and highly dependable professional known for high productivity and efficiency in completing tasks. Possess critical analysis, data interpretation, memorization, and information security skills that enable precision in gathering and analyzing intelligence and ensuring secure environments following protocols. Excel in communication, teamwork, and adaptability, ensuring successful outcomes in fast-paced environments. Hard worker, and quick to learn.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Support Associate
IFly Indoor Skydiving
San Diego, CA
12.2022 - Current
- Developed strong relationships with existing customers through regular follow-up calls and emails.
- Analyzed data from customer surveys to assess customer satisfaction levels.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Identified areas where improvements could be made in order to increase efficiency or profitability.
- Maintained accurate records of customer interactions and transactions.
- Participated in training sessions designed to enhance knowledge of company products and services.
- Performed administrative tasks such as data entry, filing documents.
- Processed customer orders, returns, exchanges, and refunds.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- De-escalated irate customers with communication skills and sales expertise.
- Facilitated communication between sales, the tunnel team, and sales manager teams to align strategies.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Trained new sales support staff on internal processes and customer service best practices.
Security Guard
Fidelity
San Diego, CA
03.2021 - Current
- Verifying clearance status of students, staff and visitors upon entry into the HSM-41 simulator building, handing out badges based on clearance level for access.
- Enforced safety regulations and monitored access control points.
- Provided escorts for employees entering and exiting the building after hours.
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Issued visitor badges and access cards to authorized personnel.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Edit and updated over 15,000 pages of publications on systems in the HSM-41 simulator building, and other squadrons.
- Observed surveillance cameras for any suspicious activity or intruders.
Intelligence Specialist
United States Navy
San Diego, CA
05.2015 - 05.2021
- Navy Intelligence Specialists analyze Intelligence data, interpreting and breaking down information to determine its usefulness in military planning.
- Provided timely briefings on current events to senior leadership regarding threat landscapes.
- Analyzed internal communications systems for weaknesses or security gaps that could be exploited by adversaries.
- Produced documents outlining procedures for collecting, analyzing, and reporting on classified material.
- Reviewed technical documents such as manuals, policies, regulations, and directives pertaining to intelligence operations.
- Maintained a secure environment within which sensitive data can be stored securely without risk of compromise.
- Conducted research and analysis of intelligence data to identify trends and patterns.
- Gathered information from multiple sources, including open-source materials, to provide detailed reports.
- Developed comprehensive assessments of potential threats and vulnerabilities.
- Checked clearances and eligibility of many personnel each quarter.
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO).
- Provided real-time incident reporting to internal members and clients on threats to key sectors.
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
- Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
- Identified potential and existing threats and vulnerabilities.
- Gathered and disseminated raw intelligence for real-time analysis and decision-making.
- From this intelligence data, they prepare materials that affect strategic and tactical areas all over the world
- Prepared and presented intelligence briefings, prepared materials for reconnaissance missions, used maps and charts to produce imagery data, provide input and receive data from computerized intelligence systems ashore and afloat, and maintained intelligence databases, libraries, and files.
- Resolved complex technical issues related to the database layer of applications on the Common Operational Picture.
- Developed, implemented and maintained database systems to ensure data accuracy and integrity.
- Managed ad hoc requests for business reports, supporting strategic decision-making.
- Deployed twice, once from October of 2016, to May of 2017, and July of 2018, to November of 2018 to the 5th Fleet Area of Responsibility (AOR) operating in the Arabian Gulf and Gulf of Aden.
- My last duty station was shore duty at Helicopter Maritime Strike Squadron 41, where I taught basic Intelligence to pilots, made badges for students, civilians, and staff members who work in the training building, checked members in through Joint Personnel Adjudication System, and initiated investigations for T3, 3R, T5, and T5R security clearances.
Cashier/Customer Service/Bakery
Musser's Market
Buck, PA
02.2012 - 04.2015
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Served customers at the front counter by providing product information and taking orders.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Conducted regular inventory checks to monitor stock levels of baking supplies.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Prepared fillings for pastries and other baked goods based on customer orders.
- Restock shelves with freshly made products.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Packaged finished products for sale in retail outlets or for delivery services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Education
Some College - Dental Hygiene
Southwestern Community College District
San Diego, CA08.2022
Some College - Associates of Arts
American Military University
Charles Town, WV08.2022
High school diploma -
Solanco High School
Lancaster County, PA06.2014
Skills
- Military Experience
- Joint Operations
- Intelligence Analysis
- System Administration
- Cybersecurity
- Databases
- Program Management
- Computer Skills
- Communications
- Leadership Experience
- Physical Security
- Expeditionary Watch Standing
- Brief Building
- Organizational Skills
- Training
- Instructor
- Information Security
- DoD Experience
- Cake Decorating
- Security
- English
- Cashiering
- POS Software
- Evaluating security clearances
- Intelligence Gathering
- Threat Assessment
- Administrative Skills
- Database Management
Certification
- TS/SCI
- Top Secret Clearance
- Secret Clearance
Timeline
Sales Support Associate
IFly Indoor Skydiving
12.2022 - Current
Security Guard
Fidelity
03.2021 - Current
Intelligence Specialist
United States Navy
05.2015 - 05.2021
Cashier/Customer Service/Bakery
Musser's Market
02.2012 - 04.2015
Some College - Dental Hygiene
Southwestern Community College District
Some College - Associates of Arts
American Military University
High school diploma -
Solanco High School
- TS/SCI
- Top Secret Clearance
- Secret Clearance
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