Tiffany Basye
Jacksonville,NC
Summary
Versatile and dynamic professional with a proven track record at GoJet Airlines, enhancing customer satisfaction through exceptional service and adherence to safety protocols. Skilled in quality assurance and excellent communication, I have consistently contributed to revenue growth and operational efficiency across diverse roles. Expert in fostering positive relationships and streamlining processes for improved performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Waitress
Darden Restaurants Inc
Jacksonville, NC
02.2018 - 05.2023
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Flight Attendant
GoJet Airlines
Denver, CO
05.2017 - 12.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Preparation Cook/Food Runner
Beachside Fusion
Satellite Beach, FL
11.2016 - 05.2017
- Managed stock rotation system guaranteeing freshness of ingredients used for menu items.
- Streamlined kitchen operations by efficiently prepping ingredients, ensuring their availability for cooking processes.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
Educator/Childcare Provider
PlanetKid Childcare Center
Melbourne, FL
01.2015 - 02.2016
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Manager of Operations
FunTown Roller Rink
Melbourne, FL
02.2014 - 03.2015
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2016
Medical Terminology -
Coastal Carolina Community College
Jacksonville, NC06.2022
Medical Coding Specialist Program -
Coastal Carolina Community College
Jacksonville, NC01.2023
Associate of Science -
Coastal Carolina Community College
Jacksonville, NC2024
Associate Degree in Nursing -
Coastal Carolina Community College
Jacksonville, NC2024
Skills
- Excellent Written and Verbal Communication
- Data Collection and Analysis
- Quality Assurance
- Customer Service
- Organization and Time Management
- ICD-10-CM
- CPT
- HCPCS Level II
- HIPAA regulations and patient privacy guidelines
- Proficient with Microsoft Excel, Word, and PowerPoint
Certification
- AAPC - CPC-A
- Medical Terminology
- CMS - World of Medicare
- CMS - Procedure Coding:
Using the ICD-10-PCS - First Aid/CPR
Accomplishments
Member of Phi Theta Kappa Honor Society.
Timeline
Senior Waitress
Darden Restaurants Inc
02.2018 - 05.2023
Flight Attendant
GoJet Airlines
05.2017 - 12.2017
Preparation Cook/Food Runner
Beachside Fusion
11.2016 - 05.2017
Educator/Childcare Provider
PlanetKid Childcare Center
01.2015 - 02.2016
Manager of Operations
FunTown Roller Rink
02.2014 - 03.2015
High School Diploma -
Eau Gallie High School
Medical Terminology -
Coastal Carolina Community College
Medical Coding Specialist Program -
Coastal Carolina Community College
Associate of Science -
Coastal Carolina Community College
Associate Degree in Nursing -
Coastal Carolina Community College