Tiffany Beckles
NEW YORK CITY DEPARTMENT OF SOCIAL SERVICES
New York,NY
12
years of professional experience
NYC government and policy professional with experience in social services, housing policy, regulatory compliance, data analysis, program coordination, and government operations. Currently serving as an Adult Protective Services Caseworker with the NYC Department of Social Services, conducting investigations involving vulnerable adults and coordinating with healthcare providers, law enforcement, housing stakeholders, and social service agencies. Former NYC Department of Housing Preservation and Development Analyst with experience analyzing high-volume housing program applications, interpreting regulatory requirements, and using government databases to support program administration and compliance. Skilled in qualitative and quantitative research, Excel-based analysis and reporting, stakeholder engagement, risk assessment, and cross-functional coordination. Holds a Master of International Affairs and a B.A. in Political Science.
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Work History
Adult Protective Services Caseworker
2 Years 10 Months- Conducted comprehensive investigations of abuse, neglect, self-neglect, financial exploitation, and housing instability for vulnerable adults, employing interviews, observations, records, and collateral information to assess client needs and ensure safety.
- Developed and coordinated individualized service plans through collaboration with healthcare providers, law enforcement, housing providers, legal representatives, and social service agencies to address specific client needs.
- Coordinate emergency interventions and placement activities for high-risk cases, requiring rapid prioritization, cross-agency communication, and follow-through.
- Develop and coordinate individualized service plans by collaborating with healthcare providers, law enforcement, housing providers, legal representatives, and social service agencies.
- Research and evaluate information from multiple sources to support case determinations, service planning, and recommendations.
- Communicated complex and sensitive case information effectively to internal staff, external providers, legal stakeholders, and partner agencies to facilitate informed decision-making and service delivery.
- Collaborate with housing providers and government partners on issues involving rental arrears, Housing Court matters, eviction prevention, access to services, and housing stability.
- Provided protective services for vulnerable adults facing abuse or neglect.
- Interviewed applicants to gather documentation and verify household information.
- Conducted client assessments and determined eligibility for public assistance programs.
Teacher
2 Years- Managed daily classroom operations and prioritized tasks for 28 students, fostering a structured and collaborative learning environment.
- Analyzed student performance data to identify gaps, evaluate outcomes, and develop targeted interventions.
- Managed daily operations and priorities for classrooms serving up to 28 students while maintaining a structured, collaborative, and fast-paced environment.
- Maintained accurate student performance records and communicated progress and needs to school leadership and families to support student success.
- Adapted strategies and priorities in response to evolving student needs and performance data to ensure effective instruction.
- Developed rigorous lesson plans aligned with grade-level standards and student learning objectives.
- Managed classroom routines to maintain focused, respectful, and productive learning environment.
Data Analyst Intern
2 Years- Conducted quantitative analysis to identify energy-consumption trends and support building sustainability and efficiency initiatives.
- Aggregated, reviewed, and organized large datasets to identify patterns and support data-driven recommendations.
- Aggregated and organized large datasets to identify patterns, enabling data-driven recommendations.
- Streamlined Excel-based reporting workflows, enhancing reporting efficiency by 15%.
- Compiled technical building-performance data into organized reports for project stakeholders.
- Supported research related to energy efficiency, building performance, and sustainability policy.
- Analyzed building performance datasets to identify energy use trends and reporting anomalies.
- Cleaned and validated large spreadsheets to maintain accurate operational and sustainability records.
Analyst
2 Years- Reviewed and analyzed 50+ weekly applications for 421-a partial tax exemption program, ensuring compliance with eligibility and documentation requirements.
- Administered tax incentive benefits for 100+ developers, resolving eligibility and application issues to facilitate program access.
- Administered tax incentive benefits for more than 100 developers while researching and resolving eligibility, documentation, and application issues.
- Conducted regulatory and property research using NYC government databases, including ACRIS, BIS/DOB, DOF, and DHCR.
- Interpreted program requirements and communicated resolution steps for application issues to stakeholders, enhancing clarity and understanding.
- Maintained accurate records and documentation while managing a high-volume workload and competing priorities.
- Supported NYC housing policy objectives through the administration and compliance monitoring of a major City tax incentive program.
- Analyzed housing preservation data to identify compliance trends and operational priorities.
- Prepared detailed reports, dashboards, and briefing materials for leadership decision-making.
Administrative Support
2 Years- Tracked rehabilitation progress for over 200 homes in NYC Build It Back initiative to ensure timely recovery from Hurricane Sandy.
- Coordinated reporting and information-sharing to facilitate collaboration among contractors, architects, homeowners, and government stakeholders.
- Assisted with documentation, reporting, scheduling, and administrative coordination across multiple project workstreams.
- Managed documentation, reporting, scheduling, and administrative coordination across multiple project workstreams to streamline operations.
- Supported the NYC Build It Back initiative by tracking rehabilitation progress for more than 200 homes affected by Hurricane Sandy.
- Contributed to increased sales performance by providing administrative support for the sales team during peak periods.
- Provided administrative support for creative projects, ensuring efficient resource allocation and budget management.
Education
Master of Arts - International Relations
- Capstone Project: Dalits, Discrimination and Climate: An Analysis of the Challenges of Being a Dalit in India Amid Climate Change - Independently research and authored an analysis examining the intersection of caste-based discrimination, social inequality, and climate vulnerability among Dalit communities in India.
Bachelor of Arts - Political Science
- Cum Laude
- Honoree of Phi Sigma Alpha Honors Society
- Thesis: Sustainable Development: And the Implementation of Agenda 2063 in Southern Africa
Skills
Vulnerable adult support
Crisis communication
Client communication
Confidential case management
Interagency Coordination | Stakeholder Engagement
Program coordination
Program administration
Program monitoring
Regulatory compliance
Policy analysis
Data analysis
Microsoft Excel
Word
PowerPoint & Outlook
Client advocacy
Case information confidentiality
Client interaction
Highly effective communication
Personal Information
Title: POLICY ANALYST | NYC GOVERNMENT | HEALTH & HUMAN SERVICES
Timeline
Adult Protective Services Caseworker
NEW YORK CITY DEPARTMENT OF SOCIAL SERVICES
01.2024 - CurrentRead More
Teacher
SUCCESS ACADEMY CHARTER SCHOOLS
01.2022 - 01.2024Read More
Data Analyst Intern
BUILDING PERFORMANCE LAB
01.2020 - 01.2022Read More
Analyst
NEW YORK CITY DEPARTMENT OF HOUSING PRESERVATION AND DEVELOPMENT
01.2017 - 01.2019Read More
Administrative Support
LIRO GROUP
01.2015 - 01.2017Read More
Austin W. Marxe School of Public And International Affairs
Master of Arts from International Relations
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St. Francis College
Bachelor of Arts from Political Science
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