Cathleen Coughlin
Amesbury,MA
Summary
Seasoned Caseworker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Adult Protective Services Caseworker
AgeSpan
Danvers, MA
01.2022 - Current
- Assessment of risk and investigation of Protective Services cases.
- Provide crisis intervention services, advocacy, and monitoring of the case to resolve crisis issues.
- Conduct field visits to assess an adults physical, social, emotional and environmental status to determine eligibility of needs.
- Maintain accurate records of client information in accordance with agency policy and procedures.
- Develop relationships with local agencies to ensure access to necessary services for clients.
- Collaborate with other departments within the agency to ensure that all services are provided in a timely manner.
- Respond promptly to phone calls from clients, collaterals, or referral sources seeking assistance or information about available resources.
- Meet with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Follow strict policies and procedures to maintain client confidentiality and keep data private.
Program Manager
Justice Resource Institute
Tewksbury, MA
10.2014 - 11.2021
- Coordinated all Community Based activities and volunteer/employment of Transcend students.
- Maintained community connections with DMH related groups and trainings
- Oversee, manage, and provide direct supervision of Transcend Staff and continued presence during daily routine of students.
- Facilitate and co-facilitate Transcend meetings.
- Financial responsibility of monthly Transcend budget allocated for department expenses.
- Co-leader of Safety Hope and Healing Curriculum and Physical Management training for new hires and required refresher materials
- Human Rights Officer for program and trainer of Human Rights material for both students and staff.
- On-call responsibility on a rotating basis to support milieu team in decision making.
- Weekly participation on Medication Rounds, Treatment and team meetings, post group and weekly clinical groups.
Residential Director
Justice Resource Institute
Lexington, MA
08.2011 - 10.2014
- Performed administrative responsibilities within Residential Component
- Recruitment, interview process, training of new hires
- Supervision of milieu staff and supervisors within the Residential team
- Human Rights Officer and trainer of Human Rights materials
- CPI Restraint Trainer for program staff in all departments
- Delivery of policy and procedure training for current staff and new hires
- Safety Officer supporting safety and security of program and its daily function
- Financial responsibility of monthly residential budget allocated for department expenses
- Supporting and utilization of Trauma-Informed Care when working with clients
Education
Certificate - Yoga Instructor Training
Kripalu Center For Yoga And Health
Stockbridge, MA11-2007
Bachelor of Science - Criminal Justice
UMass Lowell
Lowell05-1993
Skills
- Interpersonal and Written Communication
- Motivational Interviewing
- Assessment Skills
- Problem-Solving
- Reliability
- Patient-Centered Trauma Informed Care
- Professionalism
- Case Documentation
- Teamwork and Collaboration
- Active Listening
Affiliations
- Fitness enthusiast lover of the outdoors
- Life long learner
- Interest in holistic healing and integrative methods of self-care
Certification
- CCAR (Connecticut Community for Addiction Recovery) Certified Recovery Coach
- CIT Crisis Intervention Team certification
- Licensed Esthetician and Esthetic Instructor in MA and NH
- Certified Kripalu Yoga Instructor
Custom
- Culinary Health Education Fundamentals Coaching-The Basics taken at Harvard Medical School Sept. 2021
- Owner of Living Yoga Studio 2008-2012 certified instructor in the Kripalu style of Yoga and Yoga Dance
Custom
References available upon request.
Timeline
Adult Protective Services Caseworker
AgeSpan
01.2022 - Current
Program Manager
Justice Resource Institute
10.2014 - 11.2021
Residential Director
Justice Resource Institute
08.2011 - 10.2014
Certificate - Yoga Instructor Training
Kripalu Center For Yoga And Health
Bachelor of Science - Criminal Justice
UMass Lowell
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