Tiffany Belizaire

Orlando,FL

Summary

Accomplished professional with a proven track record in customer service and administrative roles, notably at Vacation Rentals. Excelled in complaint resolution and data entry, enhancing client relations and operational efficiency. Demonstrated project management abilities, leading to significant improvements in customer satisfaction and process optimization. Skilled in fostering team collaboration and achieving results through effective problem-solving and communication.

Overview

years of professional experience

Work History

Customer Service Representative /

Vacation Rentals

Kissimmee, FL

09.2021 - 01.2024

Responded to customer requests for products, services, and company information.
Tracked customer service cases and updated service software with customer information.
Processed customer service orders promptly to increase customer satisfaction.
Utilized customer service software to manage interactions and track customer satisfaction.
Followed up with customers about resolved issues to maintain high standards of customer service.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Investigated and resolved accounting, service and delivery concerns.

Office Administrative Assistant

ECO

Longwood, FL

03.2018 - 10.2021

Responded to inquiries from callers seeking information.
Maintained office supplies inventory by checking stock and ordering new supplies.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Provided clerical support to company employees by copying, faxing, and filing documents.
Created and updated records and files to maintain document compliance.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Routed business correspondence, documents, and messages to correct departments and staff members.
Sorted, opened, and routed mail and deliveries to meet business requirements.

Night Shift Manager

Burger King

E Colonial Drive , Goldenrod 32822

08.2017 - 11.2018

Supervised employees and oversaw quality compliance with company standards for food and services.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Organized shift meetings to communicate and resolve issues for night operations.
Submitted orders for new inventory.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Ran nightly reports closing out various accounts and detailing daily activities.
Completed routine store inventories.

Education

High School Diploma -

Jones High School

Orlando, FL

06.2005

Skills

Data Collection
Call Management
Appointment Scheduling
Report Generation
Product Knowledge
Complaint resolution
Information Security
Scheduling
Paperwork Processing

Account updating
Data Entry
Multi-line phone talent
Call Center Operations
Problem Resolution
Client Relations
Complaint Handling
Project management abilities

Timeline