TIFFANY BETTERS
Sachse,Texas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivated and quick learner with a strong ability to adapt to new environments and technologies.
Overview
9
9
years of professional experience
Work History
Associate
Bath & Body Works
Grand Prairie, Texas
08.2022 - Current
- Ensured compliance with company safety regulations at all times while on the job.
- Performed cash register functions accurately and efficiently.
- Collaborated with other departments to ensure successful product launches.
- Helped customers locate items within the store using the inventory system.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Stock Manager
ROSS STORES, INC.
Dallas, TX
09.2017 - 05.2024
- Managed daily stockroom operations and loss prevention, training a successful sales team, resulting in a 5% decrease in shrinkage
- Recruited, interviewed employees, increasing store retention through feedback, coaching, and accountability
- Analyzed store reports to control expenses and improve performance.
- Managed the daily operations of warehouse staff, including assigning tasks, monitoring performance, and providing feedback.
Fulfillment Operations Lead
AMAZON INC.
Haslet, TX
06.2015 - 08.2017
- Led a team of salaried and hourly employees to maintain high levels of safety, quality, attendance, and performance, boosting productivity and efficiency by 10%
- Implemented data-driven and analytical problem-solving strategies to reduce costs by 15% through a major cost rationalization program
- Collaborated with cross-functional teams to develop and execute productivity plans, improving customer satisfaction by 20%
- Provided mentorship and motivation to employees, significantly increasing retention and satisfaction.
Education
Associate of Arts in Fashion Design -
Tarrant County College
01.2008
Skills
- Leadership and team management
- Communication and interpersonal skills
- Data analysis and problem-solving
- Adaptability to new tools and technologies
- Time management and organization
- Customer service excellence
- Inventory management and control
- Data Entry
- Relationship Building
Remoteworkcompetencies
- Quick learner with adaptability
- Proficient with remote collaboration tools (Zoom yeah,)
- Strong time management and self-organization
Timeline
Associate
Bath & Body Works
08.2022 - Current
Assistant Stock Manager
ROSS STORES, INC.
09.2017 - 05.2024
Fulfillment Operations Lead
AMAZON INC.
06.2015 - 08.2017
Associate of Arts in Fashion Design -
Tarrant County College