Tiffany Blakeley
Merrillville,IN
Summary
Help Desk Assistant with 2+ years of experience providing exceptional customer support across a variety of technical IT issues. I am dedicated to resolving user issues, coaching users, and demonstrating patience, clarity, and compassion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Advisor
H&r Block
01.2023 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
Sales Representative
Primerica
11.2022 - 01.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
City Letter Carrier
United States Postal Service, USPS
02.2017 - 10.2022
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars and small trucks
- Obtained signed receipts for registered, certified and insured mail, collected associated charges and completed any necessary paperwork
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2026
Skills
- Computer Skills
- Diagnostic
- Machine Learning
- Security Certification
- Time management
- Conflict Resolution
- Empathy
Certification
- Information Technology Support, Google - 2023
Timeline
Tax Advisor
H&r Block
01.2023 - Current
Sales Representative
Primerica
11.2022 - 01.2023
City Letter Carrier
United States Postal Service, USPS
02.2017 - 10.2022
Bachelor of Science - Information Technology
Western Governors University
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